Amazon Technical Customer Service Associate reviews

3.5

76% would recommend to a friend

(54 total reviews)
avatar

Andrew Jassy

27% approve of CEO

77% positive business outlook

Technical Customer Service Associate employees have rated Amazon with 3.5 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

54 reviews
3.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Lot of IJP. Gain lot of experience .Learn about different things while working .Amazon experience counts when you look for new job. I ended up visiting doctor for my depression and anxiety

Cons

Micromanagement BLR site is crap.( HYD was very good) Management doesn't give as damn. No work life balance( i ended up work visiting doctor for my depression and anxiety) Some employee get preference by management Low pay if you change position via IJP

5.0
Oct 26, 2022
Recommend
CEO approval
Business Outlook

Pros

challenged every day learn new skills improve old ones encouraged to do well great people to work with everybody is supportive

Cons

Basic tech package laptop only, should be headset and additional monitor but have to be expensed. A lot of self learning required can be a little overwhelming. A lot of tools do the same thing, it would be a good idea to have one tool that does one thing so that you dont waste time learning something you wont use. No bonus payments for performance but there is agent performance metrics.

Viewing 7 - 9 of 54 Reviews

Glassdoor has 251,766 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.