American Airlines reviews

3.6

63% would recommend to a friend

(8,783 total reviews)
avatar

Robert Isom

39% approve of CEO

49% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
5.0
Apr 20, 2019
Recommend
CEO approval
Business Outlook

Pros

American is going in the right direction to improve in diversity and inclusion in management. Flight benefits are of course great to have.

Cons

No real cons at this time

1.0
Mar 4, 2013
Recommend
CEO approval
Business Outlook

Pros

Flight benefits. Shopping abroad. Making life-long friends.

Cons

The management/labor relations for this company is notorious in the airline industry for being one of the worst. Yes, 90% of those terminated for misconduct get reinstated through their unions. Unfortunately, the remaining 10% get put into a data base which is shared throughout the industry and ultimately prevents one from ever getting hired in the airline industry. I speak from experience. I also speak 4 languages and have extensive experience in the hospitality or public contact. Every door was shut in my face. This forced me to remain on unemployment for close to 3 years with no UIB. Yes, I could've gone into something else, but when aviation is your passion, it's not that easy. I am utterly appalled that companies are allowed to this to working individuals. There were others that got terminated for much worse offenses, but were eventually reinstated. This company goes by patterns of behavior which has some employees receive up to 2 and 3 chances, unlike my case which had no pattern and was not treated like an isolated event. Most cries for help do get offered rehabilitation. Unfortunately, I was not one of the lucky ones.

1.0
Mar 5, 2020
Recommend
CEO approval
Business Outlook

Pros

Flight benefits, new building, some cool people

Cons

Culture in talent acquisition is AWFUL now. Used to be amazing and with new leadership, it’s a sinking ship. If you’re a TA professional avoid it at all costs. Nothing but projects that add no value, no focus on quality of candidates, no metrics that matter, and no development. Everyone in the department has either left or is looking to leave yet leaders don’t seem to care. At this point they are saying “if you don’t like it here, then leave”. It’s crazy how we went from a VERY high performing team with caring leaders to THIS.

Viewing 4 - 6 of 8,783 Reviews

Glassdoor has 9,903 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.