American Airlines reviews

3.6

63% would recommend to a friend

(8,805 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
2.0
Jun 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Great travel benefits, when they can be used. A lot of good opportunities are given to people in the MBA Program and career advancement opportunities are OK considering that it's a shrinking, money-losing company (see below) but mostly because people leave. Junior and middle management are analytical and smart and for the most part know the industry, at least for the people who've been there for a while. People are down-to-earth, respectful and smart. Some politics, but not out-of-control for a company this size.

Cons

Below market pay. Above average risk of bad things happening (bankruptcy, buyout, etc.) No growth opportunities other than people leaving, which happens a lot and creates a lot of disruption. Inability of senior managment to really fix what's wrong with the company - poor labor relations, terrible IT department and systems, questionable marketing strategy (give away everything from corporate discounts to FF miles to upgrades just to keep people using your dirty, unfriendly airline). Any good idea to address big problems are generally prohibited by labor contracts. Any positive benefits would probably go to organized labor anyway, who hate management regardless of the fact that they're the highest paid labor groups in the industry and are basically killing the company.

4.0
Jun 3, 2010
Recommend
CEO approval
Business Outlook

Pros

- great benefits (travel, medical, etc) - work flexibility - great people to work with (very loyal & proud) - knowledgable workforce - best of the legacy carriers/ avoided backrupcy & supported stockholders

Cons

- unstable industry - continued bankrupcy risks - labor/ workforce unrest - not enough people to get the work done

4.0
May 29, 2010
Recommend
CEO approval
Business Outlook

Pros

- Nice people - Good work/life balance - Nice Perks - Standard corporate policy and stick to old-fashioned way - diversity-aware

Cons

- Limited opportunity for promotion particular those without MBA - Relatively low morale during to financial situation of the company

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Glassdoor has 9,931 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.