American Airlines reviews

-Overworked and underpaid -counters are always short staffed have to do the work of 10 people and get the brunt of passengers for being so short staffed -never rewarded for the good things you do for the passengers, only the worst and usually severe -lack of management support and lead agent support management doesn't even know how to use Sabre -majority of the time their is never any management to help -mandatory extensions -no breaks -high stress mostly caused by poor operations -everybody is their just for themselves -always reminded your job is on the line -not a good industry to work in -sometimes forced to work late at night and then come back very early

Everything is a downside these days. The morale of the employees sucks, there is strife with the labor unions and the agents. The equipment is old and outdated. The worst thing is there is no opportunity for advancement unless you are part of the "club" which is usually the most incompetent and cocky folks out there. Certain managers have had issues and problems which are obvious..but guess what, they get PROMOTED! The upper airport management says they will develop all employees skills, but again that's a bunch of crap unless you are in their club. The managers that don't complain about that are the ones who hide in their office, drinking coffee and reading the paper until it's time to retire..there are very few that actually know the operation and care about the employees. Those of us who do give a crap and try to help.....we are the ones that are told we have a problem and are threatened with "disciplinary action" and a little "PPC"