American Airlines reviews

I understand why AA hires 200+ people at once, because employees drop like flies once they start working here. The retention is horrible because AA doesn't value their employees, everyone is replaceable. Mandatory overtime on short notice, they pay LESS if you choose to work remote (this makes no sense), they don't adhere to COVID protocols, everyone is terrified to miss a day of work so they come to work sick, horrible culture, management is non-existent and not engaged. It's a toxic environment & the union you are forced to join is useless.

- Wild passengers who like to test your sanity - Entitled passengers who have confused you as their maid in the sky - If caught in a passenger altercation, company will make you jump through hoops to prove innocence - Crew scheduling using and abusing - Over sold flights makes it sometimes challenging to travel - Based in expensive cities where you cannot afford to live on your own for $24k/year - Transferring to other bases can be challenging - Will work most holidays and not get the days off requested until sufficiently senior enough - Flying during a global pandemic (really any type of widespread illness) and being told you are not allowed to wear a mask in the beginning - eventually they came around but exposed many FA's lives