American Airlines reviews

3.6

63% would recommend to a friend

(8,810 total reviews)
avatar

Robert Isom

39% approve of CEO

48% positive business outlook

American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

9K reviews
4.0
Aug 24, 2021
Recommend
CEO approval
Business Outlook

Pros

If you like to fly. It’s great. They said immediate benefits only flight benefits Diversity and people are nice .

Cons

They didn’t say call center even in the American Airlines ad. It would be better to say overnight shift or early morning shift. Also even when hired kept asking for an SSI form. A little unnerving 100 in the class currently around 60.

2.0
Jul 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Flight benefits, great people, laid back work environment

Cons

Many many cons. 1. Poor pay - no raises, and no promotions anytime soon, always blamed on COVID. It's a valid excuse but only works for so long. 2. Middle managers are afraid of upper management, upper leaders will say jump, middle managers will say how high instead of questioning anything their leaders say. 3. Upper leadership is incompetent, no business running an airline. Operationally the airline has always been terrible due to terrible management decisions (departure numbers, furloughs, etc). Every time management comes back with a new "solution" and its the same stuff they did previously under a new name. What's the definition of insanity? 4. After a year and a half of successful WFH, the company wants everyone back with no flexibility. Be prepared to lose a ton of talent - two years with no raises, promotions, and no flexibility doesn't lead to many people staying.

2.0
Apr 6, 2020
Recommend
CEO approval
Business Outlook

Pros

The people are the reason the employees come into work every day. The support and the love that flows within your team is unlike any other place I have worked. Discounts are good... don't let the flight benefits get you - the grass isn't always greener on the other side but still a perk if you are single and can fly at a moment's notice. The new campus is great - it allows for many walks or bike rides during the day and cafe shops are nice. 401K match and Profit-sharing is always a good plus.

Cons

Leadership has their own agenda and if you 'push back' or go against the status quo they will let you know. They do not listen to their employees on what they need, nor do they support mental health and the need to work from home or have a day off. You get 2 days working from home a month - no more - no exceptions. Use them wisely. Management is not supportive or knowledgeable of what the 'worker bees' do and need to find a common ground vs 1 way or no way. Very manipulative and deceiving management tactics. Very micro-managing with no room for explanation. Trusting your employees and listening to the voice on the skills you hired them for will result in a better holistic work-life balance for everyone.

Viewing 124 - 126 of 8,810 Reviews

Glassdoor has 9,937 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.