American Express reviews

4.1

82% would recommend to a friend

(18,678 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,678 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home Welcome package

Cons

Very stressful & managers don’t care about you. Also difficult to move up.

3.0
Feb 21, 2024

OK at best!

Recommend
CEO approval
Business Outlook

Pros

Semi-good benefits: Pay for school upfront if you don't qualify for pell grants or can be concurrent with it.

Cons

There's not a lot of room for growth unless you know people. Even a great performer only has upward growth but is still in sales and not higher up in the chain of command. Working virtually means that even if the systems issues you may encounter are because of Amex equipment, you will get written up or warned about it. The virtual employees receive a desktop PC rather than a laptop, like the hybrid employees. This makes your PC dependent on VPN connectivity or an Aruba device, which is not efficient. All the work apps are accessed via another virtual portal, which is inefficient.

4.0
Feb 6, 2024
Recommend
CEO approval
Business Outlook

Pros

-Majority of leaders are understanding and protective of their team. -Flexible work schedule (especially when you have a great leader) -Snacks and Food credit incentive to go back to office -Top notch family leave policy. -Lots of "TED talks" from leaders and individuals from industry that you can search for and attend.

Cons

-Hard to make progress / reach consensus due to the fact that the Bureaucracy at the company is very feudalistic (ie: everyone is looking out for themselves/their team rather than the whole enterprise). -Lack of product understanding / acumen across enterprise (ie: many requests are top-down and done "just because") -Hard to manage career growth (need to get on alot of people's good graces / navigate politics) and career path isn't always well defined. -Likewise, some promotions don't always make sense (ie: loudest or most sociable (not most hardworking) gets the attention) -Compelled to go to office even though most of the team isn't onsite.

Viewing 463 - 465 of 18,678 Reviews

Glassdoor has 22,040 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.