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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,680 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Apr 20, 2023

      Terrible leaders that will destroy your self worth

      Product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance compared to other financial institutions.

      Cons

      Terrible leaders. Only get promoted for brown nosing. Leader will bluntly say you are not worthy of a promotion after years of trying and not give constructive reason as to why or a path to improve..

      3.0
      Apr 14, 2023

      American Express Customer Care Professional HBS FULLY REMOTE

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros of the position is that the company does offer benefits that are good from day one. In this position you can make a decent income to provide for your family. It's nice to work for a company everyone interacts and helps good work environment.

      Cons

      The metrics they have at American Express are unrealistic and being the company they are and how much they care about there card member you would think the metrics wouldn't matter as much but they do and you will lose your position behind these metrics. The call flow is Extremely High Intense and the breaks are 15min 30min lunch 15min with a calls being 10 seconds apart all day. There is no holidays with American Express what so ever you will work on every Holiday which I did like having a family. Its hard to move up I interviewed 3 times for management roles I beyond qualify for and never any luck.

      1.0
      Feb 4, 2023

      It’s not all palm trees…

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Great starter job for working from home

      Cons

      Bad management. People that are not proper higher ups making “higher up decisions.

      Viewing 475 - 477 of 18,680 Reviews
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      Glassdoor has 22,042 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.