American Express reviews

4.1

82% would recommend to a friend

(18,680 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jan 27, 2023

It gets worse everyday

Recommend
CEO approval
Business Outlook

Pros

Working from home And benefits

Cons

You have to work in a specific location from a desktop. Management is chaos. I’ve had 3 different managers in the past 6 months. Literally once a week they make a new policy that makes our job harder and our bonuses less attainable. Bonuses are largely based on things that are completely out of our control and we are penalized for doing anything to attempt to bring it under our control. Training is nothing like what the job is. There is very little timely support. Many managers have less training than the people they manage. The pay was decent before inflation but now it’s not nearly worth the trouble. That coupled with emails about 60 billion in profit is a slap in the face. The amount of PTO seems great until you realize you work weekends and holidays so will likely need to use time for literally anything. I’m over it

1.0
Jan 4, 2023

Poor management

Recommend
CEO approval
Business Outlook

Pros

Barley have pros at all well insurance

Cons

Horrible management micromanage you are not doing just your job description but more with little pay

1.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck, okay benefits

Cons

Leadership doesn't give the company much transparency into the decisions they make. Code base is a mess. Long hours, compensation is only okay considering the hours are so long.

Viewing 478 - 480 of 18,680 Reviews

Glassdoor has 22,042 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.