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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,681 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,681 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      1.0
      Jul 2, 2021

      Death by one thousand cuts

      Manager, legal affairs
      Recommend
      CEO approval
      Business Outlook

      Pros

      company strives to make a good experience overall, but message doesn't seem to filter down to individual teams.

      Cons

      Constant talking down. Unclear communication but plenty of borderline insulting comments when you ask questions/seek guidance. No thought or empathy for peers or internal clients being served. Plenty of talk of requesting feedback - but its not really wanted and it may actually harm you. Rewarded with passive aggression if praised to leadership by internal clients, Achievements fabricated for team favorites to get internal awards and lots of sabotage.

      1.0
      Jun 8, 2021

      Pros and cons

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are excellent. Plenty of pto, however less then average sick time.

      Cons

      Micro managing is extreme. There are more metrics then you think there could be. Call volume is extremely high with no break between calls. High pressure for sales with threats of discipline if not presented in an exact manner and that manner changes frequently. Meetings often cancelled at last minute due to high volume

      1.0
      May 25, 2021

      Pawns for Corporate America

      Project analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Multiple locations throughout nation. Decent advancement opportunities. Diverse staff. Decent benefits. Ability to work from home and have work life balance.

      Cons

      You are replaceable. HR doesn't give you due process when you are accused falsely. They claim to be inclusive, but at the end of the day you are working for the man and he has all the power. You'll be another pawn at a corporate vessel. The pay isn't competitive, you can switch over to Chase, Citi, or Mastercard and make 50% more for same workload.

      Viewing 508 - 510 of 18,681 Reviews
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      Glassdoor has 22,043 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.