American Express reviews

4.1

82% would recommend to a friend

(18,685 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Aug 23, 2018

Not a customer service company they only care about sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Make a lot of money

Cons

It's all sales driven. There is no customer service anymore. Reps are required to sell or upsell clients on products they don't need. You are also graded on surveys you get, but you can get a bad survey even if you did not speak to the customer, such as if a different department asks you for help you can get a survey and the company just says oh well as a way to not pay you bonus

Viewing 544 - 546 of 18,685 Reviews

Glassdoor has 22,048 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.