American Express reviews

4.1

82% would recommend to a friend

(18,685 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jul 18, 2018

Good for starting, and retirement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Environment is challenging * Adopt new technologies * Leadership approachable * Insights to all employees with Town halls * Emerging as a in-house IT company * 401K plan is good * Share profits * Help in education

Cons

* Internal Politics * Overloaded with work * Promotion is luck, and after pretending brilliant employee with fake applauds * More leaders, less deployers (overburdened with updates, and weekend deployments) * Leadership doesn't feel that people have personal life too * They don't hire people, until delivery affected, while existing employees are depressed * If starting career here, wait for 10-15 years to be promoted as manager only. * No remote option * Don't use get off chair, clearly you have super availability

5.0
Jun 24, 2018

Great culture!

Recommend
CEO approval
Business Outlook

Pros

The culture is one of the best I have experienced. Very nice people.

Cons

Lots of politics. Being likable gets you the promotion faster than being a top performer.

2.0
Jun 4, 2018

Travel agent wah

Recommend
CEO approval
Business Outlook

Pros

Tons of overtime along with incentives to work overtime during the busy season

Cons

The refer to friend process leaves a lot to be desired. You get written up even if poor reviews of the company have nothing to do with you and there are specific comments from the card members stating their issue is with someone else, or another department completely. Poor rtf scores affect your raise, bonuses, and your shift. Lots of micromanaging.

Viewing 547 - 549 of 18,685 Reviews

Glassdoor has 22,048 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.