American Express reviews

4.1

82% would recommend to a friend

(18,685 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Oct 18, 2017

Tough place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting work, customer-focused company. Good work-life balance.

Cons

Very competitive environment. Employees are ranked against each other and it results in people only looking out for themselves. More often than not, the people who are most vocal about their work and "accomplishments" get ahead - this is not a place where you can let your good work speak for itself. Also the culture is such that every two years, you are expected to move to another role at the company and in order to do so, you have to constantly network and lobby people to speak up on your behalf. The interviewing process (even for internal candidates) is brutal. It's a terrible environment.

4.0
Oct 3, 2017

AMEX is great with some room for improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stable Pay Check Pays Well Invests in Employees Interested in Employee Development and Engagement Bonuses (for most positions) Donation Matching 401(K) matching (6% as of Sept 2017) Paternity Leave (5 Months) Adoption Assistance Special Offers - Gyms, Cell Phone Plans, etc.

Cons

Top Heavy Slow Moving Thick Bureaucracy Inflexible work schedule (for Technology) Hiring process is slow and opaque

4.0
Aug 24, 2017

Agile Coach

Recommend
CEO approval
Business Outlook

Pros

Good leadership, good work/life balance, innovative technologies, learning environment.

Cons

Too many re-orgs, FTE to Contractor imbalance

Viewing 565 - 567 of 18,685 Reviews

Glassdoor has 22,048 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.