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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,688 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Aug 12, 2016

      CCP

      Ccp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent, pay, benefits, and opportunity to promote within

      Cons

      Job stability for the past 2-3 tears has been questionable, i.e. COSTCO, transferring jobs offshore.

      1.0
      Aug 8, 2016

      Leadership turned Amex into Titanic!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a great history of upscale products and services. Some of it's products still deliver good value for the price.

      Cons

      Internal politics are a big deal. Amex leadership supports only the people close to them. If you are not part of the close team, you better find a job somewhere else. I worked for the company more than 10 years and it is sad to seeing it going down. There are so many decision making layers that just turn into bureaucracy. Innovation is just a word at Amex, not an action. With all the recent workforce reductions, there are no opportunities to grow int he company. Compensation is below market.

      2.0
      Jul 22, 2016

      Sad Trajectory

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solid Benefits Large Organization allows motivated employees to gain exposure to new areas without leaving the company. Competitive Salary

      Cons

      Current CIO and his Executive Team is horrible. CIO is an autocrat and his team is too scared to address it with him. The culture of the organization is more about protecting one's job than it is about doing what's right for the company. Constant Lay-offs are just the way it goes at Amex. Ask any employee, and they will have either been laid off or know many who have. It absolutely destroys culture and motivation.

      Viewing 595 - 597 of 18,688 Reviews
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      Glassdoor has 22,052 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.