Is American Income Life a good company to work for as a Client Support Associate?

Client Support Associate professionals working at American Income Life have rated their employer with 2.4 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of American Income Life employees being 2.8 out of 5 stars. Search open Client Support Associate Jobs at American Income Life now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at American Income Life .

Does American Income Life pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at American Income Life with 2.4 out of 5 stars based on 37 anonymously submitted employee reviews. This is 18.9% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at American Income Life.

How happy are Client Support Associate professionals working at American Income Life?

19% of Client Support Associate employees at American Income Life would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Client Support Associate professionals have also rated American Income Life with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at American Income Life?

Insurance Agent (661) , Supervising Agent (496) , Agent (274) , Insurance Sales Agent (217) , Life Insurance Agent (209) , General Agent (180) , Sales Representative (122) , Benefits Specialist (120) , Sales Agent (120) , Sales Associate (69) , Benefits Representative (68) , Master General Agent (63) , Licensed Insurance Agent (61) , Sales (61) , Career Agent (58)

What are the pros of working at American Income Life according to real employee reviews?

"The majority of my fellow associates were great people to be in the office with." ((in 247 reviews)); "Great training and leaders!" ((in 223 reviews)); "Money is good for brokers who are ok going door to door and a lot of incentives" ((in 201 reviews)); "Remote and flexible you can work from home" ((in 140 reviews)); "The culture here is great also!" ((in 130 reviews))

What are the cons of working at American Income Life according to real employee reviews?

"Long hours to sometimes not get paid for the week because customers are blowing you off" ((in 273 reviews)); "Poor management, lack of strategy and no decorum" ((in 138 reviews)); "Some long hours but worth it in the long term." ((in 119 reviews)); "The managers make more money on new hires in the first 90 days than anything else." ((in 110 reviews)); "And no benefits." ((in 70 reviews))

American Income Life Client Support Associate reviews

2.4

19% would recommend to a friend

(37 total reviews)

Steven K. Greer

41% approve of CEO

20% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (37 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Associate employees have rated American Income Life with 2.4 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an average working experience there. American Income Life is rated 34% below average by Client Support Associate professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

37 reviews

1.0

Aug 27, 2025

Back to back calls with no only 10 seconds break

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

easy use of personal time to take days off.

Cons

Non stop income calls with only 10 sec in between. They expect you to have an avg talk time of 6 min which explains its high turnover rate. Very stressful job.

American Income Life Response

10mo

We value your insightful feedback regarding your time with American Income Life. We're glad to hear that you appreciated our generous time off policies, and we understand you found the pace of calls very fast. We will forward that feedback to the appropriate department. Thank you for your valuable input, and we wish you well going forward.

3.0

Jul 29, 2025

It’s ok..

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home and no shifts during the weekends.

Cons

Not enough PTO, only 24 hours for the entire year and it does not accrue. We’re trained for several queues and it can become overwhelming if you’re stuck on a difficult call. Sometimes the assistance line takes forever to pick up and you’re basically running up your AHT trying to figure out how to resolve the customers issue.

American Income Life Response

11mo

Thank you for your insightful feedback regarding your time with American Income Life. We will pass along your thoughts. We appreciate your contribution to our team's success and wish you nothing but the best.

3.0

May 14, 2025

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits with great promotion structure

Cons

You can work with flexible hours

American Income Life Response

1y

Thank you for the positive feedback. We're very happy to have you on the team.

Viewing 4 - 6 of 37 Reviews

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Jobs at American Income Life

Support Specialist (Hybrid)

Reinstatement Clerk (Remote)

Support Specialist (On-Site)

PR Support Representative

View all Client Support Associate Jobs