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      American Income Life

      Part of Globe Life

      Engaged Employer

      American Income Life Client Support Associate reviews

      2.4

      19% would recommend to a friend

      (37 total reviews)
      avatar

      Steven K. Greer

      41% approve of CEO

      20% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      2.7

      Culture & values

      2.7

      Work/Life balance

      2.6

      Career opportunities

      2.5

      Senior management

      2.4

      Compensation and benefits

      Client Support Associate employees have rated American Income Life with 2.4 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have an average working experience there. American Income Life is rated 34% below average by Client Support Associate professionals compared to other employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      37 reviews
      2.0
      Apr 19, 2025

      It’s just like any other call center

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is ok. I did get a raise fairly quickly. They send you the necessary equipment. The trainers (depending on who it is) are really great.

      Cons

      It’s a call center…you’re micromanaged, you can barely go take a bathroom break, the call volume is high & that 6 min AHT is ridiculous. The scripting is too long. It’s just not an enjoyable job. You’re basically an emotionless machine when you work there.

      avatar
      American Income Life Response
      1y
      Thank you for your review. We're sorry it didn't work out with AIL and wish you well in your future career path.
      2.0
      Feb 4, 2025

      Old Systems, No Time Between Calls

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay isn't the worst, hours/schedule is great. Sucks that I felt like I had to leave (you'll see why) because the benefits actually seemed really good. I really liked the people and actually kept in touch with a few. They said there is a lot of room for growth which I do believe, because a lot of people said they started where I was. But if you start in customer service you have to be there for at least 6 months (I'm sure it's that way for all departments) before you can request to transfer and at least if you are going into the customer service department, it might not even be worth it. See cons...

      Cons

      The systems are so outdated, they have so much going on that one has to handle with an average handle time of 6 minutes, which when you are on a call updating info, sending out letters/emails, etc it does go by fast. They expect you to notate every policy you touch and they expect you to always be in ready, with no time between calls. You finish one call and immediately another comes into your line that is answered automatically so you have to start a new call within a few seconds of your last call. And by a few seconds, I mean less than 10. Micromanaging every single little thing. I can deal with angry customers all day long (some were very nice actually) but all of the micromanaging and the absolutely no time to breathe between calls or even wrap things up is a no go for me. Really wanted to like and keep this job but too many cons far outweigh the pros.

      avatar
      American Income Life Response
      1y
      Thank you for your feedback. We’re sorry your experience was less than you expected. Every AIL employee is a valued part of the team and our leadership is invested in each agent’s success, personal development, and career growth. The situation you described does not reflect our AIL management style and we apologize that this was your experience. We invite you to send us more agency owner, location details and any other relevant information (including this review) to feedback@globelifeins.com so that we can address this situation and prevent this type of unacceptable experience from happening again.
      3.0
      Jul 29, 2024

      Just as advertised

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Predictable schedule yields decent work life balance.

      Cons

      Very predictable progression in compensation. It is according to union contract. You know what you are going make years down the road. Little chance for promotion, many folks highly tenured and happy.

      avatar
      American Income Life Response
      1y
      Thank you for your insightful feedback regarding your time with AIL. We're happy to hear that your time on our team was productive and positive. We appreciate your contribution to our team's success and wish you nothing but the best in your future endeavors.
      Viewing 7 - 9 of 37 Reviews
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