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American Income Life

Part of Globe Life

Engaged Employer

American Income Life reviews

2.8

34% would recommend to a friend

(1,148 total reviews)
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Steven K. Greer

63% approve of CEO

33% positive business outlook

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1K reviews

Reviews about "Compensation"

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5.0
Feb 7, 2025

Bitman agency

Recommend
CEO approval
Business Outlook

Pros

Great working environment! 100% virtual and full time

Cons

Commission only sales based and requires a building process

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American Income Life Response
1y
Thank you for your feedback and for your contributions to our AIL team. We're glad you enjoy the supportive culture, and the opportunity to make a generous living while offering valuable financial protection to working families. Best wishes for a long future of success at AIL.
2.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay isn't the worst, hours/schedule is great. Sucks that I felt like I had to leave (you'll see why) because the benefits actually seemed really good. I really liked the people and actually kept in touch with a few. They said there is a lot of room for growth which I do believe, because a lot of people said they started where I was. But if you start in customer service you have to be there for at least 6 months (I'm sure it's that way for all departments) before you can request to transfer and at least if you are going into the customer service department, it might not even be worth it. See cons...

Cons

The systems are so outdated, they have so much going on that one has to handle with an average handle time of 6 minutes, which when you are on a call updating info, sending out letters/emails, etc it does go by fast. They expect you to notate every policy you touch and they expect you to always be in ready, with no time between calls. You finish one call and immediately another comes into your line that is answered automatically so you have to start a new call within a few seconds of your last call. And by a few seconds, I mean less than 10. Micromanaging every single little thing. I can deal with angry customers all day long (some were very nice actually) but all of the micromanaging and the absolutely no time to breathe between calls or even wrap things up is a no go for me. Really wanted to like and keep this job but too many cons far outweigh the pros.

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American Income Life Response
1y
Thank you for your feedback. We’re sorry your experience was less than you expected. Every AIL employee is a valued part of the team and our leadership is invested in each agent’s success, personal development, and career growth. The situation you described does not reflect our AIL management style and we apologize that this was your experience. We invite you to send us more agency owner, location details and any other relevant information (including this review) to feedback@globelifeins.com so that we can address this situation and prevent this type of unacceptable experience from happening again.
1.0
Jan 29, 2025

Awful

Recommend
CEO approval
Business Outlook

Pros

Nothing positive to say. A waste of my time

Cons

Commission pay/ work 24/7 (yes weekends) / pyramid

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American Income Life Response
1y
Thank you for your review. We're sorry it didn't work out with AIL and wish you well in your future career path.
Viewing 31 - 33 of 1,148 Reviews

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