American Specialty Health reviews

Hello, We’re sorry that you had a disappointing experience with ASH. We work with national health plans and employer groups to provide them with programs above and beyond their traditional scope, including employee health management, member fitness and exercise programs, and member access to a broad network of musculoskeletal providers, from chiropractors to massage therapists. We take our client, member, provider and employee satisfaction seriously, conducting satisfaction surveys to obtain feedback on where we can improve. In our most recent survey of members regarding their satisfaction with their network provider, 94% of patient respondents agreed or strongly agreed that their primary condition was successfully treated through our provider network. ASH is proud of the extensive training program we host for our Customer Service Representatives, including two levels of agent training, both consisting of 6 week combined classroom, on-the-job call training and which are both accompanied by mentors for assistance. We employ a highly trained staff of licensed chiropractors, acupuncturists, dietitians and other practitioners who are involved in our medical necessity review process and who follow best practices that have been established for our industry, based on the most recent research and literature. Additionally, ASH is accredited by URAC, a nationally recognized leading entity for accrediting specialty health plans. By applying for and receiving URAC accreditation, American Specialty Health Insurance Company and American Specialty Health Networks have demonstrated the commitment to be measured by nationally accepted health care benchmarks. In addition, ASH is accredited by the National Committee on Quality Assurance. NCQA is committed to providing health care quality information through the web and the media in order to help consumers, employers, and others make more informed health care choices. Whether you are a former or current employee, provider in our network, or a patient, we take your concerns seriously. If you would like to speak more about them, please reach out to our head of Human Resources, Kristin Bragg, to schedule a call with both of us. Thank you, Robert White, President and Chief Operations Officer, American Specialty Health