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      American Water

      Engaged Employer

      American Water reviews

      3.6

      64% would recommend to a friend

      (617 total reviews)

      John Griffith

      65% approve of CEO

      58% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.3

      Career opportunities

      2.8

      Senior management

      American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      617 reviews
      1.0
      Jun 2, 2025

      Don’t work here

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      No single pros at all

      Cons

      This was the worst job I’ve ever had. No support from management. When you needed help you had do ask in a chat with other CSR’s. They would go on break or lunch (not their fault) but would leave you unaswered and not tell you they were leaving. You wasn’t allowed to contact management over any questions what so ever. Also, you wasn’t allowed to hang up on rude customers.

      Viewing 31 - 33 of 617 Reviews
      Related searches: American Water jobs | American Water salaries | American Water benefits | American Water interviews
      ReviewsAmerican Water reviews

      Glassdoor has 675 American Water reviews submitted anonymously by American Water employees. Read employee reviews and ratings on Glassdoor to decide if American Water is right for you.