Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at American Water?

64% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 120 reviews)); "good pay and free money." ((in 53 reviews)); "The people I work with are great and the work we do is rewarding." ((in 35 reviews)); "salary seem competitive" ((in 23 reviews)); "Good Work/life balance" ((in 22 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 44 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "Director level promotions and job changes including layoffs and terminations happen often." ((in 10 reviews)); "Management actively partakes in favoritism" ((in 10 reviews))

What are employees saying about American Water layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water layoffs and their outlook for job security at American Water in 2026.

What are the top reviewed American Water locations?

Camden , Cherry Hill , Voorhees , Alton , Saint Louis , Pensacola , Belleville , Mount Laurel , Pittsburgh , Indianapolis , Mechanicsburg , Sacramento , Naperville , Philadelphia , Scranton , Lexington-Fayette , Greenwood , Hershey , Woodcrest , Newark , Champaign , Chicago , Peoria , Merrick , New York , Charleston , Monterey , Davenport , Norristown , Bridgewater

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American Water

American Water reviews

3.6

64% would recommend to a friend

(617 total reviews)

John Griffith

65% approve of CEO

58% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Work/Life balance

3.3

Career opportunities

2.8

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

1.0

Mar 19, 2015

Human Shield at Incompetent Utility

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

At least they are honest with you during training about what you are getting into, and they provide amenities to take the edge off the crappiness as much as possible.

Cons

1. You can't have a life. Don't ever make plans or buy plane tickets while working here. 2. Customer service reps are just human shields for billing reps and supervisors who take their sweet own time to pull their weight. 3. No time to catch your breath between calls. 4. Mandatory overtime and having to work holidays. 5. You have to sign on as a temp for the first three months, then probationary for another three, meaning it takes six months to become benefit eligible. 6. Their software and databases are slow and frustrating.

2.0

Mar 5, 2015

If I could find another job close to the same pay, I'll take it.

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Half decent pay and health insurance. Over time usually available, if you want it or not. Usually mandated. If Pensacola was paid as good as Alton, it would a great place to work with all the cons.

Cons

Most of the management have never managed people. There are non management people working here for years and either don't know what they are doing or short cuts everything. As long as you show up, management doesn't care. If are a "buddy", you can do what you want. If you get on the bad side of your boss, you better make sure you do your job and don't offer them an excuse. Due to the union, it's hard to get fired but they will make you not want to come to work. Upper management will tell you they care while they are in town and forget about the issues when they leave. All they care care about are the numbers.

2.0

Mar 2, 2015

Large Water Utility

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Good benefits and excellent compensation

Cons

Changes that are made at the upper management level do not take into consideration the challenges that the front line supervisors and management teams will have to face to implement them. What was once a caring work environment has become hostile.

Viewing 532 - 534 of 617 Reviews

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Jobs at American Water

Operations Supervisor

Technician, Maintenance & Relief Operator

Operator, Wastewater Treatment

Sr Technician, Maintenance & Relief Operator

Cape Charles, VA

View job

Associate, Operations Project Manager