Americaneagle.com reviews

3.8

68% would recommend to a friend

(224 total reviews)

Tony Svanascini

73% approve of CEO

67% positive business outlook

Americaneagle.com has an employee rating of 3.8 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Americaneagle.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

224 reviews
1.0
Dec 5, 2024

No career growth, little reward, high turnover

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people. If you decide to pursue a job at AmericanEagle.com, you will meet some amazing and friendly people who want to see you succeed.

Cons

1.) High turnover - Never have I been a part of a company where I saw so many people get hired and then leave in under a year. Before I left, they had let go of over 15 colleagues within one month’s time. Even more people were let go after I left. 2.) Micromanagement - timecards and billable time have been a huge issue with AE, however, when it gets brought up to senior management, it always gets brushed off and ignored. You are watched constantly with how much time you bill to a client, which can many times lead to poor quality and rushed work 3.) Little to no career growth - They will tell you there are plenty of career opportunities within AmericanEagle.com, however those roles are almost never clearly defined and the path to advancing your career can be extremely difficult. In the many years I worked at AE, never once was chosen for a promotion despite being put on larger and more difficult clients. They would hire people outside the organization for cheaper for the senior/manager roles 4.) Little to no reward. Job satisfaction and morale is extremely low - AmericanEagle at any time will put you on an unreasonable amount of clients to where you either work an exorbitant amount over your 40 hours or push due dates farther back. This has led to low morale within the company as expectations are unrealistic and the rewards are far and few between. There are almost non existent rewards for all the hard work you do and the money you put into Mike and Tony’s pockets. The raise they tried to give me this year didn’t even cover the cost of living adjustments and was quite frankly infuriating. 5.) Management is out of touch with reality — Despite starting a digital marketing agency, the owners truly have no idea what goes on in the digital marketing department and what it takes to succeed in a digital marketing channel. They only see dollar signs, and despite your efforts, they will terminate you for not delivering overpromised worked that the sales people sell these poor companies. Reality does not exist in their minds. 6.) They are not an employee centric company and will do whatever it takes to sell a client their services.

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Americaneagle.com Response
1y
Thank you for sharing your feedback. At Americaneagle.com, we are incredibly proud of our dedicated and talented staff. While there is always room for improvement, we believe our team and workplace culture are key strengths. It’s important to note that our industry typically experiences a turnover rate of 10-15%. We are proud to say that our rate is significantly below this benchmark. We have nearly 250 team members who have been with us for five or more years—a testament to our organization's strong bonds and opportunities. Additionally, five of our employees recently celebrated an extraordinary milestone of 25 years with the company, highlighting their commitment and passion for what we do. Turnover at Americaneagle.com consists of both voluntary and involuntary departures. It’s worth mentioning that we have never conducted a mass layoff. Much of this year’s turnover has been related to individuals exploring entirely different career paths outside our industry, a factor largely beyond our control. We have also let go of non-performers. We always strive to support career growth, and our training department develops structured career paths paired with extensive internal and external training materials. These efforts will continue to expand as part of the upcoming review cycle to ensure our employees have the tools and resources needed for personal and professional development. Finally, we prioritize recognizing and rewarding employees who consistently go above and beyond and approach their roles with positivity and dedication. We provide excellent raises every year. Our employees' contributions are the backbone of our success, and we deeply appreciate everything they bring to the company. Thank you for sharing your perspective.
5.0
Dec 2, 2024

Great Place to Work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Americaneagle.com is a great place to work! The offices are great, the people are wonderful, and the opportunities are available for people who are willing and eager to put the work in.

Cons

The company is not as open to remote work as other companies.

1.0
Nov 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Fast-paced, you're exposed to a wide range of clients and industries very quickly. You quickly find yourself diving into different challenges across multiple sectors soon after onboarding.

Cons

Working at Americaneagle.com has several significant downsides that create a challenging and often demoralizing work environment: 1. Inconsistent Expectations There’s no clear standard for employee work arrangements—remote, hybrid, or in-office. For example, I was hired as hybrid for a specific office but later told that was a "posting error" and I had to work at HQ in person full time before discussing relocation. Meanwhile, fully remote employees are hired with none of these stipulations. Leadership pushes for in-office work, but many many employees work hybrid or even fully remote around the WORLD, creating a frustrating double standard and lack of transparency. 2. Extreme Micromanagement The timecard system is one of the worst aspects of the job. Employees must log every single minute of their day, and any time below the billable hours goal is harshly scrutinized, even during inevitable slow periods when there’s little or no work to do. It’s a system that feels punitive and demoralizing, forcing employees to prioritize hitting numbers over delivering quality. 3. Poor Quality Work for Clients The obsession with billable hours impacts the quality of work delivered. Projects are strictly capped by the hours allocated per client, which often forces employees to deliver subpar work in unrealistic timeframes. Rarely do we have the opportunity to “do right” by the client, despite the substantial fees they pay. The focus is on rushing to complete tasks rather than delivering thoughtful, high-quality solutions, leaving clients disappointed and employees feeling unfulfilled. 4. Disorganized Sales Team Sales is another major pain point. The sales team frequently overpromises and sells projects without fully understanding what can realistically be delivered. They’re more concerned with closing deals than ensuring feasibility. As a result, the DM team is left scrambling to fulfill unreasonable expectations. This not only jeopardizes the success of projects but also places employees in unfair positions, constantly trying to salvage situations that should never have arisen in the first place. 5. High Turnover & Mediocre Benefits Turnover at Americaneagle.com is extremely high, which speaks volumes about the work environment. Employees frequently leave due to the unrealistic expectations, micromanagement, and lack of support. On top of that, the benefits are mediocre. You don't receive any sick days and if you ask to WFH because you are sick they will take days from your PTO. The health insurance is fine but the 401(k) / match is one of the worst I’ve seen, offering little incentive for long-term commitment.

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Americaneagle.com Response
1y
Thank you for taking the time to share your perspective. We’re sorry to hear about your experience, which contrasts with that of other employees, our culture, and our values. Regarding work arrangements, we offer flexibility tailored to the needs of both employees and clients. While the specifics of work arrangements can vary based on roles and team requirements, we communicate these expectations clearly and fairly. We ensure all employees understand work policies and their alignment with personal and organizational goals. That said, we believe strongly that our clients benefit from a team working together in the office, but we are proud of our flexibility when it comes to providing opportunities to work remotely and at the office. To work from home, more people need the right mindset and expertise. Many people do not qualify for this and it’s bad for their career – whether they know it or not. About time tracking, we understand that our systems are integral to maintaining accountability and efficiency. However, we recognize that they should also empower employees without creating undue stress. Our goal is a collaborative work environment where quality is always a priority. If you can’t complete simply required tasks in your career, you’ll never find satisfaction. Every service professional in the world is required to do this. The global technology sector has faced significant challenges over the past year. Despite this, we are proud to maintain a turnover rate substantially lower than the industry average—a reflection of our commitment to fostering a supportive and engaging work environment. We allow employees to use their PTO as they see fit, whether for sick days, personal needs, or vacation. This approach emphasizes our trust in employees to balance their time in a way that best suits their individual circumstances. Additionally, we take pride in conducting extensive annual research to deliver high-quality benefits at a reasonable cost. This ensures our team members can access comprehensive and competitive packages that support their well-being. We also comply with the local law requirements, which you should check out. Our company is proud that many employees have been with us for years, building long-term careers here. We also have numerous client relationships that span decades, which is a testament to the quality of work and dedication our team delivers. These partnerships wouldn’t be possible without consistent value and quality over the years. We appreciate your feedback and wish you the best.
Viewing 34 - 36 of 224 Reviews

Glassdoor has 250 Americaneagle.com reviews submitted anonymously by Americaneagle.com employees. Read employee reviews and ratings on Glassdoor to decide if Americaneagle.com is right for you.