Amica Insurance Customer Service Representative CSR reviews

Pay didn’t match the workload and workload was not distributed fairly. Lack of assistance from upper management, lack of proper training for correct position and lack of proper communication. The managers made an effort to compare coworkers to each other and have humiliation situations where only certain coworkers were not recognized for their work efforts. The annual reviews were performed that reflected that all work efforts had been met but then PP was placed right afterwards that ultimately ended up with termination. This company has lack of consideration/understanding and showed favoritism. The immediate supervisor should also take calls when an the customer request to speak to a manager.