Amica Insurance Customer Service Representative CSR reviews

2.8

45% would recommend to a friend

(15 total reviews)
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Edmund (Ted) Shallcross III

49% approve of CEO

5% positive business outlook

Customer Service Representative (CSR) employees have rated Amica Insurance with 2.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Amica Insurance is rated 21% below average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

15 reviews
5.0
Dec 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Family culture - everyone is treated with respect—the ability to be yourself and express your opinion without fear.

Cons

Have to be in office 3 days per work. Punch in system is not that great.

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Amica Insurance Response
2y
Thank you for the five-star review, recommendation and kind words about our company culture! We’re happy that you’re able to be yourself at Amica. If you’re interested in sharing additional feedback with us directly, please email us at employeefeedback@amica.com. Thank you again!
4.0
Oct 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits and job security as well as work culture

Cons

Work life balance is not the best

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Amica Insurance Response
2y
We appreciate you taking the time to share this review on Glassdoor! Thank you for the kind words about Amica’s benefits and the culture you’ve experienced during your time here. We’d like to learn more about the comments you shared regarding work-life balance. Could you please email us at employeefeedback@amica.com with additional information? Thank you.
5.0
Dec 23, 2022

CSR review

Recommend
CEO approval
Business Outlook

Pros

Pay is great. The working environment is amazing, everyone is helpful and friendly and it feels like family. Love being a part of such a great team.

Cons

You are paid well but it comes at a price. You are expected to underwrite your own policies, you have to meet quotas and neither of these are explained up front before being hired.

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Amica Insurance Response
3y
Thank you for the five-star review! We’re happy that you enjoy being part of your team, and we appreciate all of the kind words. If you’d like to discuss any of your concerns with us directly, we’d welcome the opportunity to speak with you. If you’re interested, please email us at employeefeedback@amica.com. Thank you.
Viewing 10 - 12 of 15 Reviews

Glassdoor has 1,075 Amica Insurance reviews submitted anonymously by Amica Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Amica Insurance is right for you.