Amica Insurance reviews

Workload, workload, workload!! It is getting to the point where we don't even have enough time to do our jobs sufficiently. The company says they are working to remedy and "thank you for your hard work", but it isn't enough. There are no plans of hiring more claims staff to support the new business they are writing. No one has been hired in my department for the past two years and we are told by upper management (almost at the top) to not expect any new positions opening up. I haven't quite figured out how they can assume they can write so much more business, but not hire ANY more staff to support their new business. The new Total Loss department is helping, but only marginally. They don't seem to realize that total losses are only a small slice of our workload. The TL dept is not the cure! My hope is that Amica finally realizes that they need to hire more staff. Bottom line. It's simple business concept. A employee can only do so much in a day. The pay is closer to the bottom end of the the industry standard. I used to not mind this. The work environment used to be better. I find this to be more of a concern for me and now (a long time employee) and starting to search to see what else is out there for me in the industry. If I am going to work like all of the other overworked employees in the industry, then I should be compensated accordingly. Claims is a very difficult part of the industry and requires a great deal of analytical thinking and can be stressful.

Room for growth is tied mostly to your relocation capabilities. If you move every 24-36 months you move up no problem. You don't even have to be qualified for the position. VPs Are severely disconnected from the front line experience so they make decisions that are often bad customer service practices. Most things feel like a reaction instead of a proactive approach. The higher up you go the less you are expected to speak your mind which is why turnover is so high. No one is listening. The program training issued is set up poorly as were taking outdated systems and making them new but more complicated to use. Most of branch managers and Vps have no idea how to use the systems and what the customer experience is like but they're calling the shots.