Ancestry reviews

3.5

52% would recommend to a friend

(785 total reviews)
avatar

Howard Hochhauser

80% approve of CEO

54% positive business outlook

Ancestry has an employee rating of 3.5 out of 5 stars, based on 785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

785 reviews
2.0
Apr 4, 2018
Recommend
CEO approval
Business Outlook

Pros

The work team leaders were knowledgeable in helping providing answers when you got stuck on a call. I loved the work at home environment and the opportunity to build my family tree on the company dime.

Cons

The customers were extremely rude and obnoxious. I worked call centers before but ancestry takes the cake. The low key racism you have to deal with and let slide with customers and the 9.00$/ hour pay was not worth my sanity.

2.0
Apr 3, 2018

and I left because....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* A product/service that you can believe in & does your heart good * Benefits that are competitive *Depending on what function you are in, you could love your boss, co-workers and what you do

Cons

* no sense of upper management direction * some groups under-resourced and put in crazy hours while others are bored and hang out in the cafe * new leaders are pitting the organization against itself. * Within functions, be prepared to join a place where managing upward is a necessary skill to survive. * Don't introduce process improvements or do what is right for the business; it could blow back on you. *Collaboration not appreciated across functions or business units

2.0
Mar 31, 2018
Recommend
CEO approval
Business Outlook

Pros

- Good work/life balance, most of the company leaves around 4:30. Office is 80% empty on Fridays - Very rare encounters with immature, big ego people - Free lunch on Mondays - Good location: 2 blocks from Caltrain. Nice view of AT&T park

Cons

- Benefits and pay slightly lower than average - Quality of the code is under constant neglect. Product deadlines and marketing campaigns will always take priority over quality - Huge meetings culture. 2-4 hours a day for an individual contributor, and get worse as you grow in ranks. Team leads are so booked with meetings, many leads don't end up coding at all - Everyone avoids any type of a conflict, if you do encounter a non-compromising person on the project, there is little support for negotiating between parties - Dev teams' opinion of direction of project is rarely taken into account - Stock options is a privilege of only Director level and above - In 2018, Senior Team laid off around 10% of engineers without consulting managers and with no explanation whatsoever. Only mentioned it wasn't financial or performance reasons, but keep hiring for the same positions - Annual re-org and re-invent of scrum with shuffling teams and people around throws off team cohesion

Viewing 535 - 537 of 785 Reviews

Glassdoor has 909 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.