Ancestry reviews

3.5

52% would recommend to a friend

(786 total reviews)
avatar

Howard Hochhauser

80% approve of CEO

54% positive business outlook

Ancestry has an employee rating of 3.5 out of 5 stars, based on 786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ancestry employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

786 reviews
3.0
Apr 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Great life work balance. It's 9-5pm unless you really want to work longer. You can work from home when needed, take time off when needed, as long as you get your work done. The pay is good. The company is generous in giving you all the tools you need to do your job well. The San Francisco office just got free snacks and sodas and drinks. There are pockets of good people to work with.

Cons

The culture-not so good. It has more politics and hierarchy than Washington! And if you didn't already guess, Ancestry.com has a very conservative culture. The San Francisco office is changing a bit though, with more new people joining. The employees are on the older side, with most being married with kids. (So don't expect fun company events and parties.) The San Francisco office is considered a "satellite" office to the headquarters in Provo, Utah. So most of your team mates are out in Provo. Which makes communication difficult. There's a lot of teleconferencing and traveling back and forth that goes on. The benefits are not so great either. For the San Francisco office the health insurance used is Select Health, which is super hard to find providers for in California. It's also a very rough onboarding experience if you join the San Francisco office. You will not get much help from HR, since they are in Provo, nor will anyone around try to help you out. Not because people are unfriendly, but because there are so many travelers in and out that its' hard to tell who is new and who is just visiting from another office. If you are one of the unlucky ones to be the only one on your team in the SF office while the rest is in Provo, you will have a really tough time integrating.

3.0
Mar 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible working. Time off if needed. Good bonus scheme if you work hard. Free Ancestry subscription. No supervisors looking over your shoulder constantly. Encouraged to use own initiative to resolve problems. Interesting documents to work with. If you like researching family history this will really appeal to you.

Cons

Communication is poor at best, non existent at worst. Emails and voicemails often remain unanswered. Problems with equipment can take a long time to resolve. No manuals to refer for known issues. Known issues with software and equipment are not shared with all. due to lack of communication, you need to be extremely resourceful in solving problems. Pay is handled by a company that does not care that you have no money to pay bills when pay is late. Incapable of dealing with problems efficiently. Little job security. Projects are not arranged far enough in advance to ensure regular work.

3.0
Dec 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits and some level of appreciation for the general worker. Found that they engaged the employees in what they were trying to do.

Cons

Historically have a challenge in product management. Make decisions but then change direction quickly. Experiment with a new position without thinking it through and then laying people off because they aren't a fit for the organization. Moving product and marketing functions to San Fran.

Viewing 781 - 783 of 786 Reviews

Glassdoor has 910 Ancestry reviews submitted anonymously by Ancestry employees. Read employee reviews and ratings on Glassdoor to decide if Ancestry is right for you.