Ancestry reviews

Member Services (call center) is in a separate building from the rest of the Corporate office. It is very detached, and appears that is intentional. You are not able to transition to the Corporate side, as Ancestry's culture does not value the phone workers. They only hire for Corporate from the outside, or a select group of favorites. Currently, there is an 88% attrition rate in the call center, and after hiring approximately 250 people in the last 6 months, we are already very short. Customers can be very abusive (had no idea before working here that Genealogy was such a big deal). Member Services has managers sleeping together, family members related by marriage working in the same area, and extreme nepotism in hiring. You should consider other venues before accepting a job at Ancestry.

- Low pay. For my position, I was paid 20k less than the average starting salary for similar jobs. - Discriminatory pay. Member Services will pay you less than your male counterparts if you are female. - Member Services has a ‘Tenured club’ of employees that have been with the company for 9+ years. This group struggles with superiority and often puts down newer employees. - Lack of leadership skills and qualities in management (especially in the managers who have been with the company for more than six years) - Personal and professional development are limited to your exact role specifications. - Tenured management is reticent to accept new ideas or develop easier employee processes.