Angi Client Success Manager reviews

• Pretty much everything -- but, specifically: • NONcompetitive salary • call center-style workload • unattainable goals / bonuses • no career advancement opportunities • no continuing education or training • consultative, sales role turned into past due collector • no autonomy • product doesn't work • constant technical issues both internal & external • incredibly 'reactive' business approach • manipulative & deceiving business practices • terrible communication between internal departments, management & clients • feel like 2nd class employees to sister company employees at HomeAdvisor • TO BE FAIR, I've worked in the account management/client success department at Angie's List for 6+ years; and the majority of that time, it was a great environment and place to be. The work was tough, but the comp plan made it worth the tough conversations and long days. **Currently, though, I've never felt more underappreciated, overworked, underpaid, and de-valued.** It's an absolute terrible place to be right now. Please (PLEASE), heed this warning, whether you're considering a job in sales or client success at AL and look elsewhere. I heard ChikFilA offers nice benefits, competitive pay, productive training and an encouraging, supportive management system!

$15k pay cut with 11 days notice. You’re opinion and feedback has no value, which is made very clear. Failing product that comes with unrealistic goals and managing clients that were misinformed. Double the amount of accounts per rep in the past four months, greatly contributed to high turnover and horrible sr level management decisions. Last month not one person on our 13 person team hit goal, on top of this only 1 person was over 90% to goal. Prior to four months ago, there has not been one team in department history to achieve this great level of failure that is now the norm. If you are ok with failure and no control over your success, along with a $30k per year salary, this is a great role for you. Anyone else, run and hide but never look back. If you are someone that has failed at many other sales roles, I’m talking six months and fired multiple times, this would be a great role to you as complacency and luck seem to be the best attributes to define a top performer in this role. But wait, there’s more! Now that we are being compensated 33% less, we are wearing more hats. Collections rep, we are required to make these calls everyday which is about 30 per rep on average. Remember above I referenced account size doubling, obviously that’s twice the workload than before. This eliminates any rapport you used to build, instead condense all calls to the minimum and only be reactive with your accounts. No proactive work to assist clients. No kpi’s to even try to improve yourself to make yourself and the company more money. The environment is just negative, I’ve never experienced anything like it i my life. All around, it’s just disheartening and depressing. It’s like living in Seattle.