Angi Customer Service Representative CSR reviews

Thank you for your feedback and I understand your frustration. I'd like to address each of your concerns. Organizational changes are difficult and we don't make them without considerable thought and deliberation. The most recent changes were especially tough. We have outsourced a portion of our work, but our model remains the same - the more complex, intricate tasks are handled internally. Regarding pay, I'm not sure what specific team you are on, but in most cases, advisors have the ability to make very good wages if they perform at a high level. Additionally, all of our goals are meant to stretch our teams, but currently, regardless of the team, nearly 100% of advisors are meeting their goals. When we challenge ourselves to do great things individually, we see great results. Last, but certainly not least, Angi is entering a new era and some very positive changes are underway. If you haven't experienced them yet, I think you will soon. Thanks again for your feedback. We hope this response provides a sense of clarity around your concerns. If you would like to discuss more, please feel free to reach out to me directly. Matt Zurcher, SVP Ops