Is AnswerNet a good company to work for as a Call Center Agent?

Call Center Agent professionals working at AnswerNet have rated their employer with 3.4 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Call Center Agent Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Call Center Agent interview questions at AnswerNet .

Does AnswerNet pay Call Center Agent employees well?

Call Center Agent professionals rate their compensation and benefits at AnswerNet with 3.5 out of 5 stars based on 17 anonymously submitted employee reviews. This is 33.3% better than the company average rating for salary and benefits. Find out more about Call Center Agent salaries at AnswerNet.

How happy are Call Center Agent professionals working at AnswerNet?

66% of Call Center Agent employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 29% in the past 12 months. Call Center Agent professionals have also rated AnswerNet with a 3.9 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.6 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 21 reviews)); "Great Management" ((in 12 reviews)); "Flexible hours offered for a 24/7 place." ((in 6 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 3 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 16 reviews)); "Training is also poor." ((in 8 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 7 reviews)); "CEO and upper management (o+1) do not pay attention to their general managers and do not take employee complaints serious" ((in 5 reviews)); "No wonder it is a huge turnover everyone even supervisors Are quitting or getting fired." ((in 5 reviews))

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AnswerNet Call Center Agent reviews

Item: AnswerNet
Rating: 2
Author: Call Center Agent

3.4

66% would recommend to a friend

(17 total reviews)

Gary A. Pudles

73% approve of CEO

62% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.6

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Call Center Agent employees have rated AnswerNet with 3.4 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Call Center Agent professionals have a good working experience there. AnswerNet is rated in line with the average (within 1 standard deviation) by Call Center Agent professionals compared to other employers within the Telecommunications industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

5.0

Apr 5, 2017

A pleasure to work for the company

Call center agent

Recommend

CEO approval

Business Outlook

Pros

The communication amongst the coworkers allow the company to run smoother

Cons

It is a very fast paced job and you take a variety of phone calls.

2.0

Apr 19, 2016

Review

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Great hours and wonderful location. On bus route

Cons

No benefits or raises. Low pay. No advancement

Viewing 16 - 17 of 17 Reviews

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AnswerNet Call Center Agent reviews

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