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      AnswerNet

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      AnswerNet reviews

      2.8

      43% would recommend to a friend

      (243 total reviews)

      Gary A. Pudles

      50% approve of CEO

      37% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.0

      Work/Life balance

      2.8

      Culture & values

      2.8

      Senior management

      2.7

      Career opportunities

      2.4

      Compensation and benefits

      AnswerNet has an employee rating of 2.8 out of 5 stars, based on 243 company reviews on Glassdoor which indicates that most employees have an average working experience there. The AnswerNet employee rating is 27% below average for employers within the Telecommunications industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      243 reviews
      5.0
      May 25, 2026

      Supportive management

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome management! I couldn't have asked for a more supportive team. I highly recommend working for this company.

      Cons

      Just be prepared to be put on things you don't always like. There really was not anything I can complain about.

      1.0
      May 9, 2026

      Relaxed call center but hours are consistently cut

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job itself is simple. Most calls are just telling people the business is unavailable and taking a quick message. There are only a few rules: verify the phone number, verify the spelling of the name, and follow basic politeness. There’s no sales, no constant Zoom meetings, and very little corporate fluff. Management doesn’t hover, and you’re mostly left alone. Quality reviews happen, but they’re not excessive. Pay is always on time, and the payroll system works smoothly. Call volume is manageable, in a four‑hour shift you might get around 35 calls and take about 15 messages, and difficult callers are usually off the line in under a minute. Training was okay, but if you need hand‑holding, this isn’t the place; you’re expected to learn quickly and work independently. Most communication happens through chat, and there are occasional fun conversations in the group chats. Training includes one week on camera, then you’re off on your own.

      Cons

      I’m giving this company one star because they constantly cut hours. It doesn’t matter how relaxed the job is if you can’t make the money you were hired for. Training is also poor. You’re thrown into medical and legal calls without proper preparation, and managers rarely have clear answers or protocols. You end up feeling unprofessional and confused when handling serious or specialized calls. Most clients don’t check messages or respond, and you have zero access to their portals, so you’re just taking messages blindly. Callers vent about legal issues, medical problems, and personal crises, and you’re often the “bad guy” delivering policies you weren’t trained on. The job can be entertaining, but the lack of stability ruins it. They keep hiring new people while cutting hours and telling current employees to “be more available,” even when many of us already are. It feels manipulative. We were hired full‑time, but the hours don’t reflect that.

      Viewing 4 - 6 of 243 Reviews
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      ReviewsAnswerNet reviews

      Glassdoor has 258 AnswerNet reviews submitted anonymously by AnswerNet employees. Read employee reviews and ratings on Glassdoor to decide if AnswerNet is right for you.