AnswerNet reviews

2.8

43% would recommend to a friend

(42 total reviews)

Gary A. Pudles

50% approve of CEO

37% positive business outlook

Reviews by job title

42 reviews

Reviews about "Culture"

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1.0
May 18, 2021

Horrible to work for

Recommend
CEO approval
Business Outlook

Pros

At first glance, I’d say working remotely but not really.

Cons

Horrible to work for when your dealing with idiot managers and Supervisors. Said because there is a huge lack of communication misinformation giving between different managers and Supervisors. Which they are to blame; lack of training then reprimand for what they didn’t teach, or where you were told something different. You and severally other were placed in a specific group to do certain things. But either the other managers are horrible or our leads aren’t indulging full information. However even stated by them to make something known in group. Well that supervisor will announce that group to do their roles. Yet hire ups are idiots wondering why your not in a call when we’re doing as requested. In an emergency sending messages they go unanswered they get back to you late with a reprimand why you didn’t contact someone. I did and if the computer is down how else do I tell that. Your own leads won’t back their team and it’s pass the buck blame game. No wonder it is a huge turnover everyone even supervisors Are quitting or getting fired. Horrible

4.0
Apr 30, 2021

Not bad, it's a job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working remote; some coworkers are very nice and helpful, others can have an attitude when you try to help them out. Laid-back work environment, helped me gain better customer service skills. It helps if you're tech-savvy because sometimes people don't respond in time to help you with the issue you're having. Otherwise most of the higher-ups are extremely nice and helpful.

Cons

Very quick onboarding process, the training you're given doesn't give you a chance to become familiar with the system, you're kind of thrown to the wolves. No one really introduces themselves so sometimes it's difficult to know who to email; your supervisor will save you.

5.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

AnswerNet is it your traditional company. Our CEO is very involved and it is attentive to the needs of the employees. AnswerNet fosters an open door policy and ensures all employees are heard!! If you are passionate about customer service, strong leadership skills and serious about growing with an amazing company, Answernet is your company. I am proud to be part of The AnswerNet Family, I call AnswerNet my second home. #answernetstrong At AnswerNet your voice matters.

Cons

None that I can come up with, CEO is always finding ways to improve the culture.

Viewing 25 - 27 of 42 Reviews

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