Is AppFolio a good company to work for as a Customer Success/Service Representative?

Customer Success/Service Representative professionals working at AppFolio have rated their employer with 4.0 out of 5 stars in 64 Glassdoor reviews. This is a lower than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Representative Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service Representative interview questions at AppFolio .

Does AppFolio pay Customer Success/Service Representative employees well?

Customer Success/Service Representative professionals rate their compensation and benefits at AppFolio with 2.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 34.9% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service Representative salaries at AppFolio.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 206 reviews)); "used to be great people and leaders" ((in 158 reviews)); "Company culture is great and business trajectory is impressive" ((in 69 reviews)); "The benefits are great as well!" ((in 64 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 61 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Low pay and work hours suck unless you were a favorite of management." ((in 73 reviews)); "Bad management, impossible to hit goals" ((in 38 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 32 reviews)); "The salary is low compared to similar roles for other companies." ((in 18 reviews)); "compensation, workload, training is brutal" ((in 13 reviews))

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AppFolio

AppFolio Customer Success/Service Representative reviews

4.0

77% would recommend to a friend

(64 total reviews)

Shane Trigg

78% approve of CEO

75% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.9

Senior management

3.5

Work/Life balance

3.4

Career opportunities

2.6

Compensation and benefits

Customer Success/Service Representative employees have rated AppFolio with 4.0 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Customer Success/Service Representative professionals have a good working experience there. AppFolio is rated in line with the average (within 1 standard deviation) by Customer Success/Service Representative professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

64 reviews

4.0

Aug 25, 2020

Great Environment to Be A Part Of

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Loved every single person I worked with. Appfolio is really good at picking the right people to fit their culture.

Cons

The pay is too low for CS. There is no incentive for closing more cases.

4.0

Aug 23, 2020

Amazing Culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The good parts of the job: Culture Management Promotions Fun

Cons

The bad: Pay needs to be better

4.0

May 19, 2020

Very Happy

Customer success

Recommend

CEO approval

Business Outlook

Pros

Fun atmosphere, love my coworkers

Cons

No cost of living raises.

Viewing 25 - 27 of 64 Reviews

Jobs at AppFolio

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AppFolio Customer Success/Service Representative reviews

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