Is AppFolio a good company to work for as a Customer Success/Service?

Customer Success/Service professionals working at AppFolio have rated their employer with 4.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service interview questions at AppFolio .

Does AppFolio pay Customer Success/Service employees well?

Customer Success/Service professionals rate their compensation and benefits at AppFolio with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service salaries at AppFolio.

How happy are Customer Success/Service professionals working at AppFolio?

91% of Customer Success/Service employees at AppFolio would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Success/Service professionals have also rated AppFolio with a 4.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 211 reviews)); "used to be great people and leaders" ((in 155 reviews)); "Company culture is great and business trajectory is impressive" ((in 74 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 65 reviews)); "benefits are great" ((in 65 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Pay is low and it's not open to negotiations." ((in 70 reviews)); "The salary is low compared to similar roles for other companies." ((in 17 reviews)); "compensation, workload, training is brutal" ((in 13 reviews)); "Upper management forgot about the people and focused on profit." ((in 12 reviews)); "Condescending managers, blatantly obvious favoritism." ((in 9 reviews))

Skip to content Skip to footer

Notifications

AppFolio

AppFolio Customer Success/Service reviews

4.6

91% would recommend to a friend

(67 total reviews)

Shane Trigg

78% approve of CEO

91% positive business outlook

Ratings by category

4.4

Work/Life balance

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.5

Compensation and benefits

3.2

Career opportunities

Customer Success/Service employees have rated AppFolio with 4.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Success/Service professionals have an excellent working experience there. AppFolio is rated 26% above average by Customer Success/Service professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

67 reviews

3.0

Jul 13, 2022

Pretty good

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good company that has lots of benefits

Cons

Worst part was the job itself and dealing with impatient/ rude real estate "professionals" all day long

4.0

Feb 8, 2022

Great Company!

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Great company to work for.

Cons

Pay is not competitive in the industry

5.0

Jan 15, 2022

Phenomenal Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Love working here. Some quick pros: Company Culture Work-life balance The people Above average benefits (matching 401k up to 4%, good healthcare, 12 weeks for parental leave)

Cons

Salary seems a little low for a forward-thinking tech company. However, leadership has listened and is very aware of the current job market. Quarterly analysis of industry wages are completed and we get market rate adjustments. Much happier with pay now than I have been in the past (please keep this up!)

Viewing 13 - 15 of 67 Reviews

Jobs at AppFolio

Associate Manager, Concierge

Revenue Operations Manager

Revenue Operations Manager

Revenue Operations Manager

Revenue Operations Manager

AppFolio reviews FAQs

AppFolio reviews AppFolio Customer Success/Service reviews

AppFolio

AppFolio Customer Success/Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pretty good

Great Company!

Phenomenal Company

Jobs at AppFolio

AppFolio reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at AppFolio

AppFolio reviews FAQs