Is AppFolio a good company to work for as a Customer Success/Service?

Customer Success/Service professionals working at AppFolio have rated their employer with 4.6 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of AppFolio employees being 4.1 out of 5 stars. Search open Customer Success/Service Jobs at AppFolio now and start preparing for your job interview by browsing frequently asked Customer Success/Service interview questions at AppFolio .

Does AppFolio pay Customer Success/Service employees well?

Customer Success/Service professionals rate their compensation and benefits at AppFolio with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Success/Service salaries at AppFolio.

How happy are Customer Success/Service professionals working at AppFolio?

91% of Customer Success/Service employees at AppFolio would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Customer Success/Service professionals have also rated AppFolio with a 4.4 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.0 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at AppFolio?

Customer Success Manager (60) , Software Engineer (54) , Account Executive (40) , Business Development Representative (BDR) (26) , Customer Care Representative (23) , Customer Service Representative (23) , Data Migration Specialist (22) , Software Engineer(Internship) (17) , Manager (16) , Senior Software Engineer (14) , Sales Development Representative (13) , Operator (12) , Contact Center Representative (11) , Customer Care Specialist (10) , Onboarding Specialist (10)

What are the pros of working at AppFolio according to real employee reviews?

"Remote work flexible and Great culture" ((in 206 reviews)); "used to be great people and leaders" ((in 158 reviews)); "Company culture is great and business trajectory is impressive" ((in 69 reviews)); "The benefits are great as well!" ((in 64 reviews)); "Great work life balance and I never really felt too stressed or overwhelmed at the job" ((in 61 reviews))

What are the cons of working at AppFolio according to real employee reviews?

"Low pay and work hours suck unless you were a favorite of management." ((in 73 reviews)); "Bad management, impossible to hit goals" ((in 38 reviews)); "If you have a great manager you can go months without seeing the worst of the company." ((in 32 reviews)); "The salary is low compared to similar roles for other companies." ((in 18 reviews)); "compensation, workload, training is brutal" ((in 13 reviews))

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AppFolio

AppFolio Customer Success/Service reviews

4.6

91% would recommend to a friend

(67 total reviews)

Shane Trigg

78% approve of CEO

91% positive business outlook

Ratings by category

4.4

Work/Life balance

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Senior management

3.5

Compensation and benefits

3.2

Career opportunities

Customer Success/Service employees have rated AppFolio with 4.6 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Success/Service professionals have an excellent working experience there. AppFolio is rated 26% above average by Customer Success/Service professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

67 reviews

3.0

Jan 12, 2022

Stressful job and not paid well enough

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Culture is good and everyone in the department is really nice.

Cons

The pay is not very competitive and the CSMs are treated poorly by other departments.

2.0

Aug 11, 2021

Great company, tough department

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- kind hearted people work here but often leave very fast - great company values

Cons

- do not value past experience - pay is very low considering cost of living - customer success department is a revolving door - management has little to no experience leading or supervising staff

AppFolio Response

Glad you appreciated the company values and people but it sounds like this wasn't quite the right fit for you. Customer Success is a fast-paced role with great opportunity to engage with customers - that said, we do have high standards and expect a fast pace. We continually invest in leadership development and I'll be sure to share your feedback with the team.

5.0

Aug 2, 2021

Great Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Awesome company culture, they clearly care about their employees. Great people and innovative product. Great perks and flexible work schedule if needed.

Cons

Pay is below market rate and the CS team lacks commission opportunities.

AppFolio Response

Happy to hear you're enjoying the company culture and flexibility.

Viewing 16 - 18 of 67 Reviews

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Stressful job and not paid well enough

Great company, tough department

Great Company

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