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      AppFolio

      Engaged Employer

      AppFolio reviews

      4.0

      82% would recommend to a friend

      (1,142 total reviews)
      avatar

      Shane Trigg

      82% approve of CEO

      65% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.1

      Diversity & inclusion

      4.1

      Work/Life balance

      3.7

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      AppFolio has an employee rating of 4.0 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppFolio employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      May 17, 2016

      It's alright

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Game rooms, snacks (not the healthiest), co-workers tend to be young, intelligent, and fun. The CEO seems like a nice guy, and he's enjoyable to be around.

      Cons

      Salary SUCKS! This is something I've heard from people across departments too! If you're looking for a job here, be prepared for them to lowball you with the salary unless you're going into Sales. Once you work here already, they'll try to promote you and give you way more responsibility with not much more pay. They want you to think they're devoted to you as an employee and say one of their values is to, "Do the right thing, because it's good for business." But they don't pay staff what they are worth for their work. I've also seen a number of people get promoted into new positions and start taking on more responsibilities but not get a pay increase for as long as a month or more! This is mainly in customer success. The explanation for this is that "HR is just too busy" or "HR takes time to pass these things through". But in the meantime the staff is expected to continue working a more demanding position without a corresponding pay increase. That sound like doing the right thing to you? They'll try to lure you in with the cool atmosphere and "perks" like a pool table, and free snacks, but at the end of the day their compensation package is garbage and they regularly underpay. Also the company still isn't profitable yet, so if you're looking at the big picture then that's an issue that can't continue and doesn't look good for the company if they can't turn a profit. There are a number of positions here that are dead end positions that don't really lead anywhere within the company and don't have a clear promotion path. Many customer success managers, some positions in value added services. At the end of the day it's an okay place to work in terms of atmosphere and people, but don't stay for too long because the earning potential simply isn't worth it.

      avatar
      AppFolio Response
      10y
      It sounds like you're really frustrated! I encourage you to reach out to your manager or a member of our HR team to share your feedback and better understand your opportunities for career growth. Here's a suggestion to consider as you manage your own career here -- take the time to think about and write down the skills you've built in your current role, think about how they translate to skills that are of value to the company and research some other open positions. Spend time with your manager and walk him/her through your assessment and work together to understand your opportunities for growth. The most successful AppFolio employees are taking charge of their own destiny and I hope you'll reach out to the many resources available here to make this a reality for you as well.
      1.0
      Feb 13, 2024

      Sinking ship

      Ux designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve met some really nice people, unfortunately most have either left or been laid off.

      Cons

      Appfolio was a great place to work in the past; unfortunately now there’s new leadership in place that makes me feel like there’s no saving it now. The product is bloated and overly expensive for what it offers, and leadership doesn’t care about doing what’s best for its customers even though they keep trying to say “listening is in our DNA.” If that were true they wouldn’t have laid off their entire research team. They’re trying to haphazardly cobble their way through but it’s not working and no one will admit it. They talk a “big and bold” strategy but then say that generative research isn’t important. They are trying to hire a VP of UX, but that’s laughable as who in their right mind would come here? Leadership lies through their teeth, they delay / cancel promos and I wouldn’t be shocked if they did another round of layoffs even though c-level still gets all their bonuses. Rich people gonna rich I guess.

      avatar
      AppFolio Response
      2y
      It's unfortunate to hear that your experience at AppFolio hasn't been what you hoped for. While change can be tough, it's critical for innovation and driving a successful business. If you have any concerns, please don't hesitate to reach out to your Leader or HR Business Partner for support.
      1.0
      May 1, 2022

      Culture is becoming unbearable, operators blamed for poor management decisions, anti-worker rights

      Operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      -remote -colleagues (other operators) are some of the smartest and best people I have ever met (artists, musicians, etc) -used to be flexible (this is changing)

      Cons

      -management and policy changing quickly without communication -if discuss raise, benefits, or wage you will be shut down and told no -does not follow state laws (eg. PSL) without operators doing detailed research and advocating for selves and other operators -employer does not look out for employee and perhaps tries to cut corners to pay least amount, give least amount of benefits, etc even if it means breaking the law -with new management, there are levels and levels of hierarchy and multiple managers doing 1 manager's job, this leads to miscommunication and ultimately stress/issues for operators (as they are always the ones blamed) -you won't be seen or treated like an equal member of the company, even though you will be doing the actual job / running the product for the company (without you, the 24/7 product would not function) -company is anti-worker's rights (the majority of operators asked for voluntary recognition of their union and management chose not to voluntarily recognize and is in the midst of harsh anti-union campaign) -other remote employees in the company get stipend for working from home gear, as an operator you have to use your personal devices (your computer, phone, etc) and this job puts a lot of wear on your computer/ they require you to install monitoring software -breaks for long shifts are very short -present management is limiting operator discussion by re-directing public posts in slack to DM with their managers, even when policy or software issues impact the team -can be isolating due to the above

      Viewing 19 - 21 of 1,142 Reviews
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      ReviewsAppFolio reviews

      Glassdoor has 1,215 AppFolio reviews submitted anonymously by AppFolio employees. Read employee reviews and ratings on Glassdoor to decide if AppFolio is right for you.