Pros
My coworkers for the most part are nice. My current supervisor does not micromanage but most do there. You get your birthday off now paid.
Cons
After working there for over 10 years I have learned that I am stuck. I am extremely good at what I do so they will not let me move to a different department or advance me any further where I am at. I am expected to do more work than others and paid pathetically for it. I started at a low wage to begin with. Way lower than other companies I came to find. And lower than others that started around the same time. And over the years they have hired new technicians who get paid more than I did when I started and know a lot less. Raises are sad. Barely COLA. And they are not keeping up with industry standards. If you work hard you would think your raise would reflect it. They do not here. In fact the person who does little to no work will get almost the same raise as you. Turnover in technical support is high. Really really high! Most people do not last past the year mark. I think because training is a joke and they throw you into it. The stress level is high and they seem to pile on more work...for the same pay. There are several supervisors that micromanage. And there are managers that do the same thing. And it really does not matter how well you do your job if they do not like you the chances of you going anywhere is nil.