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      Article

      Engaged Employer

      Article reviews

      3.4

      46% would recommend to a friend

      (234 total reviews)
      avatar

      Aamir Baig

      54% approve of CEO

      26% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Compensation and benefits

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Article has an employee rating of 3.4 out of 5 stars, based on 234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Article employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      234 reviews
      1.0
      Mar 24, 2023

      Stay away!

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at Article are still trying!

      Cons

      I am deeply disappointed by the experience I have with Article. The company's executive leadership is shockingly incompetent, and it is clear that they have no idea how to lead a company of this size effectively. The Marketing Leadership, for instance, has risen through the ranks quickly but is clearly not cut out for leadership in an e-commerce business. They default to micromanaging, which has caused a great deal of turnover within the department. Despite making major mistakes, they seem to be immune from any consequences, which suggests that they're part of a tight boy's club that values loyalty over competence. Thinking they're the smartest person in the room, despite having no idea how to create and execute a proper strategy is infuriating. The CEO is no better, with a clear unconscious bias that has led to drive-by management and a shocking lack of knowledge about his own business. While he likes to discuss issues on a philosophical level, people are losing their jobs due to the company's lack of direction. Maybe this is the reason why we don't have a BOD, there is no one to hold him accountable. The COO is stubborn and unable to collaborate effectively with his colleagues. He has failed to secure buy-in for a new operating system, which has resulted in a failed implementation. If this situation is not rectified soon, Article is in danger of collapsing, despite the many talented people within the company who are still trying to make a difference. The entire executive team appears to be unaligned, and this has been a major point of feedback from employees. However, instead of looking inward and addressing these concerns, employees are told that they will 'explain' the company's strategy one more time. This kind of dismissive response only serves to exacerbate the frustration and disillusionment felt by those who are struggling to make sense of the company's direction. In conclusion, I strongly advise anyone considering doing business with Article to look elsewhere.

      avatar
      Article Response
      3y
      I am saddened to read that you are deeply disappointed by your experience at Article. It appears we have both been at the company for more than three years and have witnessed our growth, collective successes, and challenges. I would be the first to admit we have been experiencing growing pains as we continue to mature and build our company. Without the right context or clear communications, it's hard to understand the full picture and I recognize we have work to do to share our direction more effectively. Like many companies, in 2022 we needed to re-strategize given the current business climate and we have not always done a great job at communicating this internally. Regardless of challenges, how we work will always be guided by our company values such as Winning Together which encourages open honest dialogue in the spirit of being better. We provide a number of channels for employees to provide feedback such as: engagement surveys, pulse checks, focus groups, All Hands, Ask me Anything, and 1:1 discussions that anyone can have with any leader in the company. The leadership team, which includes myself, reviews all feedback in an effort to identify themes and actionable solutions. We take feedback from our employees seriously and thoroughly discuss all themes in the pursuit of making Article a better company. Our current strategy has set us on the right path and placed us in a position to take on future challenges. That said, we do acknowledge we have work ahead of us to be the company we can all be proud of. Given you are a current employee, I would love to have a completely confidential conversation with you to help me better understand the context behind how you’re feeling and to look for potential solutions together. Caroline Schein People + Culture, Vice President
      2.0
      Nov 4, 2019

      Upper Management does not care about you.

      Administrative
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I started in 2017 my manager was wonderful, they pushed me to learn and take on work. They made sure I was happy in my position and encouraged me to apply for internal position for growth. They where lucky and moved into a new role while the position I had asked for (Admin Assist) was given to a temp I trained. They took away my manager position leaving me no option for growth. I got a new manager that did not care about me, even in my 1 year review that was 4 months late they said I am a self started and can handle the position without any supervision. I pushed for some help as our department was hard to manage with 1 person. They hired someone and moved the Admin Assist duties to our role with no pay raise, no new title. I asked if I would be considered for a new admin role and that conversation was shut down. I was fired for no justice cause because I was unhappy that I put in more then 2 years worth of work only to get a manager that didn't care about me, didn't push me to be my best or even care that I was on their team. I wasn't recognized for my 2 year anniversary when another employee on my team was recognized for there 3 years 1 week before mine. Just shows that management doesn't care about the people on their team, they pick and choice who they want to see grow.

      Cons

      HR is terrible, they are too scared to talk to people about the major issues in the office and expect you to confront employees yourself. Office is dog friend which is awesome, there was a few aggressive dogs that had been brought to HR with nothing to be done even though many employees have been bite or snapped at. No employee hand book or rules is a bit strange for an office of 250+ Office is not ventilated so the summers are blistering hot and the winters so cold that you wear your winter jacket and gloves inside. Office promotes in house grow which could be farther then the truth for a lot of roles. New SOP are put into place every week with no communication from the top down.

      avatar
      Article Response
      6y
      One of our core principles is “Be Better” which we can’t do without feedback, so thank you for taking the time to share your experience. We have ambitious plans as a company and strive for continuous improvement. To get us there, we encourage managers, team members and peers to provide feedback in a way that embodies our core principle of “Be Direct”. We believe in having open and honest conversations, whether it’s about performance and career development or general feedback between peers. Providing a comfortable working environment is important to us. We’re a dog-friendly company and have set rules for owners to ensure their colleagues are safe while dogs are in the building. We also bring in portable AC units in the summer months and turn on the boilers in the winter to help regulate the temperature in the office. As a growing company, we don’t have it all figured out yet, but are taking steps to make our Particle experience better. If you'd like to provide more feedback, please email us at careers@article.com.
      1.0
      Oct 31, 2023

      Avoid at all costs

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, pay is a bit better than similar roles at other companies, decent benefits, possible growth within company (although not much, if at all better pay), kind coworkers willing to help lend a hand.

      Cons

      Extreme micromanagement, they dont care about long term employees seeing that they keep laying off employees that have been there long term, high turnover rate, unreliable work systems, work can be extremely stressful. Unable to properly assist customers as the company limits your ability in the way you can assist customers despite them being in the right.

      avatar
      Article Response
      2y
      We're proud that our team has the empowerment to go above and beyond for our customers and can see this in the rave reviews we receive from our customers on a consistent basis. This past year has been our lowest attrition rate in my time here. We do hold our team accountable to meeting expectations, but along with this, ensure that they have all the tools they need to do so. Our team consistently achieves these expectations and beyond so we are confident that these are reasonable and fair. If we do have a situation where a team member is not meeting expectations, we make sure it's clear and offer direct support to them on how to achieve them. Thankfully, most of the time, the team member gets back on track. When our team members are meeting expectations, our leaders will change the conversation to how we can further their career - trying to map out where an individual wants this to go and how we can support it. We're working to involve our team more and more in our roadmap and are excited about how this will further the careers of our most experienced and high performing team members. - Michael, Customer Care Manager
      Viewing 61 - 63 of 234 Reviews
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      Glassdoor has 253 Article reviews submitted anonymously by Article employees. Read employee reviews and ratings on Glassdoor to decide if Article is right for you.