Does Article pay their employees well?

According to anonymously submitted Glassdoor reviews, Article employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Article. This rating has been stable over the past 12 months.

How satisfied are employees working at Article?

46% of Article employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Article 3.8 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Article?

Customer Service Representative (11) , Software Engineer (10) , Customer Care Representative (9) , Logistics Coordinator (9) , Customer Care Associate (8) , Manager (7) , Senior Software Engineer (7) , Driver (6) , Warehouse Associate (6) , Delivery Driver (4) , Warehouse Worker (4) , Customer Care (3) , Customer Care Agent (3) , Operations Supervisor (3) , Project Manager (3)

What are the pros of working at Article according to real employee reviews?

"fun company with good culture" ((in 20 reviews)); "The people are great and are very helpful" ((in 19 reviews)); "Great benefits and company culture." ((in 18 reviews)); "Pay was good in comparison" ((in 15 reviews)); "Friendly coworkers, always helpful." ((in 8 reviews))

What are the cons of working at Article according to real employee reviews?

"Poor management (and i'm not talking about execs)" ((in 14 reviews)); "Senior leadership have cultivated a culture of lack of trust by incorrect accountability and authority amongst Directors and Senior Managers." ((in 10 reviews)); "3rd layoffs in 2 years looks very bad." ((in 7 reviews)); "HR and upper management does not care about the wellbeing of it's employees which becomes very apparent when you require support as an employee." ((in 6 reviews)); "Some managers are difficult to work with" ((in 4 reviews))

What are employees saying about Article layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Article layoffs and their outlook for job security at Article in 2026.

What are the top reviewed Article locations?

Carson , Jersey City , Los Angeles , Jacksonville , Hayward , Denver , Bayonne , New York , Austin , Dallas , Houston , La Porte , San Francisco , Tacoma , Baltimore , Boston , Walpole

Article reviews

3.4

46% would recommend to a friend

(234 total reviews)

Aamir Baig

54% approve of CEO

26% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Work/Life balance

3.7

Compensation and benefits

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Article has an employee rating of 3.4 out of 5 stars, based on 234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Article employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

234 reviews

4.0

Nov 23, 2022

Good company culture, stagnant department

Customer care supervisor

Recommend

CEO approval

Business Outlook

Pros

Article has strong company values focusing on inclusivity, understanding, and diversity. They work to embody the culture of large tech brands with a focus on work life balance, remote working, and a swish office space with free snacks and drinks - should you decide to work from the office. Good employee benefits are given, especially for entry level positions, and equipment is provided for all roles. Good compensation compared to market average for the role.

Cons

The customer care department is an important one, especially for a company that prides itself on "customer obsession". However the department is mostly viewed by the company as crucial, but expendable - due to its entry level status. The Customer Care department does not get respect compared to other departments in the company. It is very hard to grow in the company into external departments.

Article Response

3y

I've worked at Article for nearly two years on the Customer Care team. Throughout my time I've enjoyed working with teams across many different departments to resolve challenges and create ways for a smoother more enjoyable customer experience. It is very clearly understood that Customer Obsession is our trademark and what separates us from our competitors. It's inspiring to see all parts of the business factor this into every decision they make. There's always improvements to make and everyone across the business has an opportunity to be heard and make an impact on Article’s future. - Michael Ronan, Customer Care Manager

3.0

Oct 2, 2022

Good people, poor management

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Really good culture and solid learning opportunity, competitive salary

Cons

Poor upper management and little communication caused layoffs

Article Response

3y

We’re happy that you enjoyed the supportive culture and were able to learn a lot from your time here. Like many eCommerce and Tech companies, we saw tremendous growth as a result of the increased demand during the pandemic. When that demand changed we have quickly repositioned our business operatons restore our position of financial strength. Thank you for taking the time to share. - Carlyn

4.0

Sep 11, 2022

Good for remote work

Customer care associate

Recommend

CEO approval

Business Outlook

Pros

Competitive salary for remote customer service work. Team spirit is high. Good values and morals. Good employee discount & benefits High level of service on customer satisfaction which makes the job much easier in a lot of ways

Cons

Can be overwhelmingly busy Very call center-y Room for improvement in training cross departments to help everyone understand each other’s roles ( customer service, delivery care team)

Article Response

3y

Thank you for sharing your feedback. I’m happy to hear your team has such a positive impact on your overall experience - our Win Together spirit in action. We’re always using this feedback to identify and continue to improve our Particle’s overall experience. This is important to us. As always, we encourage you to have conversations with your direct manager, team lead or our People & Culture team if we can better support you and your development.

Viewing 118 - 120 of 234 Reviews

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Good company culture, stagnant department

Good people, poor management

Good for remote work

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