Ascensus Client Service Representative reviews

3.9

70% would recommend to a friend

(29 total reviews)
avatar

David Musto

87% approve of CEO

27% positive business outlook

Client Service Representative employees have rated Ascensus with 3.9 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. Ascensus is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

29 reviews
2.0
Jan 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Good amount of PTO with the option to purchase more. Flexible work schedule.

Cons

Management doesn't care about the well being of their staff. Some employees know more about the day to day than management. Management doesn't appreciate those who are true assets to the company, but instead they insult their good employees behind closed doors to other employees or managers. High turnover rate due to a ton of temps/contractors hired at the end of each year. Lack of quality investment in training new hires. Zero accountability is held towards employees & management doesn't take ownership of any issues as the leader of the group. Work area is not ergonomic, causing people to have neck back & shoulder issues. Employee opinions & ideas for a better work place & work flow doesn't matter. There is little to no opportunity to move up, and what opportunities there are is rigged by management prior to conducting interviews.

2.0
Jan 22, 2015
Recommend
CEO approval
Business Outlook

Pros

The company as a whole does it's best to create good culture. I could tell that the company really cares about people. Lots of employee engagements, great PTO, they even have a way to purchase more PTO, great opportunity for personal development by providing lots of online self-paced learning courses. The CEO is awesome! Very genuine individual with a heart for the people.

Cons

The management is horrible between. KC and Newton locations. They are like cancers. They cause 97% of the problems here. They are lazy people who sit in their offices and gossip all day while putting the burden of their workloads on other employees. The moment something goes wrong, no one takes ownership and finds anyone they consider of lesser value to blame for their negligence. Absolutely no room for growth whatsoever but yet they feed the lies of growth to new hires and temps. There is no difference between some highly valuable seasoned employees pay than temporary employee pay. Beware you job description is "do whatever I tell you to do when I tell you to do it" oh, and it depends on their mood for that day. People do not matter in Kansas City and in Newton. HR, you can forget about it. Management buddy up with HR to stay in control of what's being said and reported and in most cases it cost you your job no matter who's to blame.

Viewing 28 - 29 of 29 Reviews

Glassdoor has 771 Ascensus reviews submitted anonymously by Ascensus employees. Read employee reviews and ratings on Glassdoor to decide if Ascensus is right for you.