Having a tough time - need to focus on people, team and vision to turn the ship around.
Pros
Aspect is very flexible - allowing most employees to work from home 1 day a week as well as flex the working day as needed to deal with home issues. There is an annual performance review process - and with some managers that works well, but it's not linked to merit increases directly. There is still some "team spirit" - most people are used to being the underdog in the market and so fighting together to succeed has been part of the mentality for a long time.
Cons
Aspect is struggling to become a UC provider and leave the Call center legacy behind. The revenues come from CC and so need to be protected, but not enough investment has been made in UC skills/training especially on the sales side - and thus only a few UC customers to date. Additonally, customer sat with CC solutions is low, and not enough have embraced future roadmap products. Aspect is not a people centric company. It does not embrace coaching/learning/mentoring or any nice programs to improve employee engagement or morale (low). In fact, the perception is that it's the senior management versus the staff in many instances as opposed to all being on the same team. Internal promotions seem to be done based on who you know / are friends with as opposed to skill/merit - this fosters a negative atmosphere internally. Additionally, reductions in force / downsizing seems to occur almost quarterly and is not managed or communicated well. Aspect is running a risk with it's short sighted approach - when there is an uptick in the economy I anticipate many people looking elsewhere. Many are staying put today in the hopes of getting a layoff package.
