Working at Aspect was like working for two companies:
On the one hand, I found working with teams and managers very enjoyable which fostered good, team spirit and you felt at times treated like family. On the other hand, good work wasn't rewarded by upper management, and as previous posts mention, the culture is "miserable" with high waste from those doing minimal work while others carrying the load. I believe some the problem stemmed from lack of pay raises over the years and the disastrous, bungled "employee engagement" plans.
Management should have just told the company that we were doing poorly and given 5% salary decreases across the board instead of giving cuts up to 25% to some of these poor employees and their families. I mean, how de=motivating is that? At the following SKO, upper management even had the audacity to spend lavishly on a house band, fancy hotel and events, and doling out President Club trips to each other when they had underperformed for the year.
Companies and potential candidates: Vet Aspect closely. The current regime might turn things around and appear to be making some positive moves. The market is saturated with little growth potential and I still think Aspect is limited by depth and resources. They have a big hill to climb with motivating their employee base and bringing back the many customers that have defected. There has been a huge "talent drain" in the past year and you see why. Hard to believe that they are paying off debt and frankly don't believe they are positioned well. I wish them well though.
