Is Asurion a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Asurion have rated their employer with 3.8 out of 5 stars in 89 Glassdoor reviews. This is a higher than average score with the overall rating of Asurion employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Asurion now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Asurion .

Does Asurion pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Asurion with 4.3 out of 5 stars based on 89 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Asurion.

What are the top reviewed jobs at Asurion?

Customer Service Representative (418) , Technical Support (151) , Tech Coach (141) , In Home Expert (121) , Technician (120) , Premier Support Technician (108) , Tech Support Representative (105) , Tech Support (100) , Technical Support Representative (100) , Software Engineer (97) , Customer Service Representative (CSR) (89) , Tech Expert (72) , Supervisor (68) , Manager (67) , Technical Consultant (60)

What are the pros of working at Asurion according to real employee reviews?

"The pay is a good at first because you are hourly as well as it’s remote" ((in 742 reviews)); "Benefits are great and well priced" ((in 551 reviews)); "The people are great and most times it feels like a family instead of a group of co" ((in 275 reviews)); "Work from home is great" ((in 219 reviews)); "They off a lot of vto which is good if you need that work life balance." ((in 136 reviews))

What are the cons of working at Asurion according to real employee reviews?

"Poor management and very unorganized" ((in 294 reviews)); "Frequent layoffs (usually annually)" ((in 116 reviews)); "Training was terrible (Boring Power Points)" ((in 94 reviews)); "No one is going to question it because most of their Coaches are internal hires with no leadership experience." ((in 82 reviews)); "Regardless, terrible managers and leaders are allowed to stay in their role without question regardless of how many complaints they receive." ((in 80 reviews))

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Asurion

Asurion Customer Service Representative CSR reviews

3.8

74% would recommend to a friend

(89 total reviews)

Guru Gowrappan

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Compensation and benefits

3.6

Culture & values

3.6

Work/Life balance

3.4

Career opportunities

3.3

Senior management

Customer Service Representative (CSR) employees have rated Asurion with 3.8 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Asurion is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

89 reviews

4.0

May 5, 2025

Csr

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible, remote, paid training and equipment provided.

Cons

Upselling required and not sensitive to type of customer interaction

Asurion Response

We appreciate you taking the time to leave us a review. At Asurion, we’re committed to continuously learning and improving employee experience, and your feedback is a big part of that.

3.0

Dec 9, 2024

Average

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Worked remote, team was good to work with.

Cons

Hours, quota to upsell when customer would call for support

Asurion Response

We appreciate you taking the time to leave us a review. At Asurion, we’re committed to continuously learning and improving employee experience, and your feedback is a big part of that.

3.0

Nov 21, 2024

N/a

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

People and the environment is great

Cons

Pay not so good if you aren’t selling

Asurion Response

We appreciate you taking the time to leave us a review. At Asurion, we’re committed to continuously learning and improving employee experience, and your feedback is a big part of that.

Viewing 7 - 9 of 89 Reviews

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Asurion Customer Service Representative CSR reviews

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