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      Asurion

      Engaged Employer

      Asurion reviews

      3.3

      51% would recommend to a friend

      (6,221 total reviews)
      avatar

      Guru Gowrappan

      42% approve of CEO

      41% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Work/Life balance

      3.1

      Culture & values

      3.1

      Career opportunities

      2.7

      Senior management

      Asurion has an employee rating of 3.3 out of 5 stars, based on 6,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Asurion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Aug 18, 2025

      Poor communication, favoritism, and toxic environment

      Claims expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are competitive for an entry-level job. A few coworkers were genuinely supportive and kind.

      Cons

      Coaches and managers are inconsistent in how they treat employees. Some get constant communication, while others are ignored, even when raising important issues like scheduling or bereavement leave. Requests for help often went unanswered unless you repeatedly followed up. The work environment felt mentally unhealthy and isolating. Team culture leaned heavily toward cliques and favoritism, making it hard for everyone to feel included. Management undermined trust — for example, during a team survey, our coach admitted she could identify employees who rated her poorly, which discouraged honest feedback.

      3.0
      Aug 18, 2025

      Good starting job

      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive pay wage, small pay increase yearly if you perform well in a robotic scoring system that does not take into account realistic human interactions and the actual job demands/expectations on you vs company policies or procedures that must be followed. Supervisors can be good and understanding, some will not Consistent schedule for 6 months Work well independently Paid holidays and sick days

      Cons

      Weekly meetings that become repetitive Meetings do not take employee feedback or provide conducive insight/improvement Metrics do not accurately reflect workload or company policies and processes that create frustrated customers employees have zero control over Metric scores / numbers you generate become the sole focus point of job performance/success indicator Frustrated customers Repetitive calls High call volume with 10 second time limit in between calls

      3.0
      Aug 17, 2025

      Hectic

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learnt a lot on stakeholder management

      Cons

      No transparency and growth perspective

      Viewing 196 - 198 of 6,221 Reviews
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      ReviewsAsurion reviews

      Glassdoor has 6,450 Asurion reviews submitted anonymously by Asurion employees. Read employee reviews and ratings on Glassdoor to decide if Asurion is right for you.