7y
I appreciate the constructive perspective and I thank you for the positive elements. I will say, the three executives left almost a year prior to your review here – one to AWS for a dream job, one to be the Managing Partner at the creative firm who developed/managed our website and does a bunch of cool/creative/cutting edge things in their space, and the other, well… yes, she just left after a quick rise supported heavily by me from an IC role as an existing sales account executive to designing/leading our entire CSM team. She found something that was a better, more positive fit for her. In all three cases, we've found positive, experienced leaders who continue to elevate our game. They are amazing additions.
Relative to trust… trust is the foundation of a well run company and all sides of the company equation can never stop doing the things that earn and build trust. The ability to earn and build trust is what every employee – all of us – must bring to the table at Atmosera… trust is at the center of why customers are with us, trust is at the center of our success. Trust in our business is more critical than in most businesses. We architect, deploy, and manage mission-critical infrastructure and our customers trust us to take care of that 24x7x365 when they outsource the management to Atmosera. This may seem innocuous to someone reading that… but when you truly interact with our customers around the nation/globe, you’ll quickly understand that quite literally lives, jobs, and company reputations rely on us to deliver on our promises. Hospitals, health clinics, and other healthcare companies run on our infrastructure, SaaS companies run on our infrastructure, financial institutions run on our infrastructure, government runs on our infrastructure, emergency response providers run on our infrastructure, some of the coolest brands run on our infrastructure (to give a few examples)… the moment we violate trust with our clients, the moment we don’t live up to our ability to provide a seamless infrastructure experience… that’s when someone else does and the process of coming to that realization is painful, expensive, and… really way opposite of fun. It takes a team and no one is perfect, so mistakes do happen, I make / own them, etc… no one has ever been fired for making a mistake at Atmosera… but there is a common-sense level of performance expectation that mirrors the expectation and tolerance of those that we support. We trust that we all understand that.
