Pros
Managers/trainers were helpful, at least in my department. Tools given to do job. Wage-highest offer at time of acceptance. Many opportunities to transfer. Some complain about insurance but for an individual coming from an Obamacare deductible of $10k, $1,850 isn't bad.
Cons
Cons outweighed pros for me. The highlights... 1. Managers talk about the call centers not being micromanaged (def: picking apart something trivial while being helpless to fix a larger problem). But something's wrong when calls are recorded and you're graded on things like making sure to ask "Is there anything I can help you with?" when patients are told there's a 2 day turnaround for callbacks, urgent messages can take an hour to return and rx's are regularly not called in. 2. The enormous amount of memorization when scheduling and sending messages. (This changes regularly) What's more frustrating are those in the office and other departments aren't aware of and/or don't follow these rules. Something's wrong when managaers spend a majority of their time correcting mistakes of employees with above average intelligence. 3. Lunches and login time for phones are examined and recorded down to the minute. New employee turnover is common.
