I was there for a year. I went from Front Desk Agent to Supervisor, only to uncover a toxic mess behind closed doors. The politics up there are absurd. Management plots against all the other Department Heads, demanding success when they actively set their staff up for failure.
As my experience is tied to the Front Desk, I'll be focusing there.
I was the front desk supervisor, this is after we watched 2 Front Office Managers get fired within the same 6 month time frame. Then the AGM was fired, then the GM. The new management teams philosophy is "We'll just keep hiring" and the terminations started again. Chief Engineer, Head Chef, I was demoted to Agent for not volunteering my free time as if I was salary. I was hourly, and as such should face no disciplinary action when I don't VOLUNTEER to work on my off time. I fail to understand why it was my job when the managers, who also made the schedule (without forethought or forecasting to see when we might need more staff) weren't volunteering either. Eventually they pulled 3 write ups out of thin air, and gave them to me over 2 months. I went from perfect annual review to 3 write ups in 2 months? What a joke. I quit. And people are STILL calling me from this hotel to inform me that they're leaving next.
