AutoZone Customer Service Representative CSR reviews

3.0

64% would recommend to a friend

(70 total reviews)
avatar

Phil Daniele

22% approve of CEO

64% positive business outlook

Customer Service Representative (CSR) employees have rated AutoZone with 3.0 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. AutoZone is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

70 reviews
1.0
Jun 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Some people are really cool and friendly and thats it.

Cons

Certain managers consider themselves gods. The "discounts" are a joke because the only people that could afford their over-priced garbage were those youngans still living with their parents! Because they hire so many people they don't have enough hours to give to everybody so you make even LESS money!! All mistakes you make are a MAJOR DEAL not matter how minor. On several occasions was told to be less than honest with customers. WAAAYYY too much emphasis on selling stuff the customer doesn't need. And if you don't do that you are punished for it.

4.0
Jun 9, 2014
Recommend
CEO approval
Business Outlook

Pros

great people to work with, Constantly learning, Always something to work on, You can work at more than 1 store!!

Cons

Only part time available if youre a red shirt, Heavy lifting, Rude customers, Hard to move up

4.0
Jun 5, 2014

It was ok...

Recommend
CEO approval
Business Outlook

Pros

Customers, computer system was a big help, if you have a good crew then you'll have a pleasant and productive shift.

Cons

You must have a lot of patience because some customers can be a pain on purpose.

Viewing 52 - 54 of 70 Reviews

Glassdoor has 8,331 AutoZone reviews submitted anonymously by AutoZone employees. Read employee reviews and ratings on Glassdoor to decide if AutoZone is right for you.