Is AutoZone a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at AutoZone have rated their employer with 3.0 out of 5 stars in 70 Glassdoor reviews. This is a lower than average score with the overall rating of AutoZone employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at AutoZone now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at AutoZone .

Does AutoZone pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at AutoZone with 2.3 out of 5 stars based on 70 anonymously submitted employee reviews. This is 23.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at AutoZone.

What are the top reviewed jobs at AutoZone?

Parts Sales Manager (712) , Store Manager (554) , Sales Associate (543) , Commercial Driver (234) , PSM Part Sales Manager (185) , Customer Service Representative (177) , Manager (173) , Retail Sales Associate (144) , Commercial Sales Manager (141) , Part Sales Manager (141) , Sales Manager (136) , Commercial Manager (107) , Parts Sales Manager (PSM) (104) , Assistant Manager (98) , Assistant Store Manager (88)

What are the pros of working at AutoZone according to real employee reviews?

"The pros of working at Autozone is you get a 20 percent discount and you meet great people" ((in 371 reviews)); "The benefits are good but need to work there for 6 months to get some access and a year I think for full access." ((in 250 reviews)); "Flexible hours and overtime often available" ((in 215 reviews)); "Sometimes you have good coworkers and you can see some cool cars" ((in 172 reviews)); "The autozone culture is great and inclusive." ((in 114 reviews))

What are the cons of working at AutoZone according to real employee reviews?

"The Pay is low because they are strict with how much money they spend to hire employees" ((in 891 reviews)); "And yet I just helped train two new part time sales associates and a BRAND NEW COMMERCIAL MANAGER." ((in 192 reviews)); "Bad store managers and corporate doesn’t do anything to help anyone underneath that level" ((in 129 reviews)); "1 mistake will cost you the job and no training provided." ((in 104 reviews)); "Yearly raises are usually 20 cents" ((in 85 reviews))

AutoZone Customer Service Representative CSR reviews

3.0

64% would recommend to a friend

(70 total reviews)

Phil Daniele

22% approve of CEO

64% positive business outlook

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated AutoZone with 3.0 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. AutoZone is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

70 reviews

3.0

Aug 6, 2014

Fast paced environment, makes the time fly.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fast passed environment so you are always busy which in turn makes the day go by fast. For the most part very fun environment

Cons

Many promises they cant keep as in promoting. Or they will promote you to a wage that no one can live on

3.0

Jul 17, 2014

Good co-workers, poor upper management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You get to meet and interact with other car enthusiasts. %20 employee discount. I enjoyed my store manager and the majority of the other employees.

Cons

I had no consistent schedule. One day I'll close at 10:30pm after a 12 hour day and then the next morning I'll have to open or I'll get just a 2 hour shift in the middle of the day, wasting my whole day away. Upper management sucks- very stingy (with hours, pay, store supplies- floor mats in winter, broken ladders ect.), always asking more of employees and never congratulating for everything they've already done, too scared to fire bad employees that are harassing, stealing or slacking off and that puts more strain on the good employees and they end up quitting because they don't want to deal with the BS. Anyways that's how my store was. They told me there would be tons of free training available but no one in my store knew how to get it which was disappointing.

2.0

Jul 10, 2014

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friendly Service , Fun to work for

Cons

Point System for tartyness late and days called off

Viewing 49 - 51 of 70 Reviews

Jobs at AutoZone

Fulfillment Center Coordinator

Customer Operations Director

Customer Operations Director

AutoZone

AutoZone Customer Service Representative CSR reviews

Company ratings over time

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Reviews by job title

Fast paced environment, makes the time fly.

Good co-workers, poor upper management

CSR

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