Availity Customer Service (CSR) reviews

3.9

90% would recommend to a friend

(31 total reviews)
avatar

Russ Thomas

97% approve of CEO

88% positive business outlook

Customer Service (CSR) employees have rated Availity with 3.9 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Availity is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

31 reviews
3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of chances for growth internally if you’re willing to grind and make connections. Most people are collaborative and generally the culture among individual contributors is good. Lots of good job perks. Fully WFH for most roles.

Cons

Compensation will almost always be below industry standard. Recent leadership changes are killing morale and the culture is definitely shifting. Lots of siloing and lack of transparency between teams.

avatar
Availity Response
2w
Thank you for taking the time to share your perspective and for your time with Availity. We’re glad to hear you see opportunities for internal growth and value the collaboration, culture among individual contributors, job perks, and remote flexibility that are important parts of the associate experience. We understand your concerns about compensation, morale, and transparency. Availity regularly evaluates our total rewards offerings to ensure they remain competitive, equitable, and aligned with the market. We also realize that growth and leadership changes can create uncertainty, and we recognize how important clear priorities, strong cross-team connections, and open communication are to maintaining trust and alignment. We remain focused on strengthening these areas while continuing to support the culture and flexibility as the organization evolves. We appreciate your candid feedback and encourage you to continue sharing input with your leaders or HR Business Partners so concerns can be addressed through open and constructive dialogue. Thank you again for your contributions and for being part of the Availity team.
5.0
Jan 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome management great company to work for lots of understanding and willingness to work with you

Cons

Honestly, no cons really loves my time there

avatar
Availity Response
5mo
Thank you for the five-star review! We truly appreciate your kind words about our excellent management team and supportive company culture. Your feedback motivates us to continue fostering an environment where our team members feel understood and valued. We're excited for what the future holds and look forward to growing together!
4.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits and PTO and management

Cons

Lack of flexibility, high Call volume

avatar
Availity Response
8mo
Thank you for sharing your experience and for highlighting our great benefits, PTO, and management support — we’re glad those aspects stood out during your time with us. The Client Services role is critical for us as each associate in this space gathers valuable information by speaking directly with the clients all day, every day. While we strive to provide flexibility where possible, this role requires a structured schedule to meet the needs of our customers and partners. We appreciate your contributions and wish you continued success in your career.
Viewing 1 - 3 of 31 Reviews

Glassdoor has 724 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.